Versatile Supervisor and Customer Service Specialist
Resume:
Kagiso Luyanda Monageng
**** **** *******, *********, *********, 0157,
******************@*****.***
Professional Summary
A versatile and proactive professional with a proven track record of thriving in high-pressure environments. Demonstrates exceptional teamwork skills while also excelling in independent roles, consistently delivering beyond the standard expectations of assignments. Adept at adapting to new challenges and technologies, with a strong foundation in computer proficiency. Open to relocation for the right opportunity, bringing a commitment to continuous improvement and a passion for driving results.
Skills
Closing Customer Service Sales
Problem Resolution Nexus Software Excellence FICA – Training Basics Excel Spreadsheets Call Centre procedures Call Centre Procedures Dext – Basics PowerPoint
Microsoft Word Excel
Managing People
Experience
Monenebe Projects and Maintenance (SUB-Contractor for Anglo American) Supervisor- Present
I coordinate and supervise the activities related to mining and quarrying in surface mines.
Job duties:
● Supervise, coordinate and schedule the activities of workers who extract pebbles, perform other services in support of mining, or of heavy equipment operators, and other workers in surface mining
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● Safety protocols, training, and adherence to regulations are critical to minimizing these risks. As a surface supervisors I play a key role in ensuring a safe work environment for all mine worker.
● On a daily basis having a meeting with my operators making sure we have we have a toolbox(the hazards that we need to need to prevent) talk.
● Inspection and checklist on the machines that we use are all in good conditions.
MasterCare: 2022-2023
Customer Service Agent
I was working as a customer service agent for MasterCare where I liaise directly with customers, suppliers, service centres and repair agents. I dealt with a multitude of tasks every day, some of which include the following: o Answered 65+ inbound calls per day to offer diverse assistance and resolve customers problems.
o Combined active listening skills, prepared scripts and personal communication expertise to determine best solution for each caller. o Direct phone calls to shorten service time and steer conversations towards targeted solutions.
o Advice customers on status of repairs and arrange for pickup and delivery of their units.
o Relay new and relevant information to customers and follow up on promises. o Complete sales payments, quotations and collect outstanding payments from customers.
GGF Marketing: 2019-2022
Sales Agent
o Selling Insurances in Retail Stores,
o Digital Sales of Telkom Data Products
o Building Production, i.e. creating stable sales team. o Manage Sales orders through uploading sales and ensuring that payments are accurate and paid timeously.
o Run Second round interviews to qualify the new recruits according to the company standards and expectations.
o Manage New and Existing Teams
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The Department of Rural Development and Agraian Reform -2018 Intern in various departments
● Procurement
Assist with the cost calculations
Placing orders
● Transportation
Assisting with calculating and verifying the mileage used by employees when using the company vehicle
● Assets
Stock taking by calculating the company assets
Using existing records for reporting
Submitting reports to various departments
Education
Qualification: National Diploma in Logistics
Institution: Nelson Mandela University
Completed: 2018
Qualification: Grade 12
School: Hoerskool /High school Bekker
Completed: 2013
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