Certified Scrum Master Healthcare IT Agile Delivery Leader

Yemi Spencer

United States 857-***-**** ****.*******@*****.***

PROFESSIONAL SUMMARY

• Solution driven Project Manager and Certified Scrum Master with 8+ years of experience leading cross-functional teams in delivering high-value software solutions and leveraging agile practices to drive organizational change.

• Results-driven Healthcare Project Manager with proven expertise in EMR systems (including Epic), patient safety, and clinical workflow optimization.

• Skilled in leading cross-functional teams to deliver complex healthcare IT projects on time, within scope, and aligned with compliance standards.

• Delivery of innovative solutions to end-users in a highly adaptable, highly collaborative, and cross functional environments.

(finance, healthcare, tech).

• Recognized for building strong client and stakeholder relationships, driving continuous improvement, and delivering measurable results in healthcare delivery and system performance. CORE COMPETENCIES & SKILLS

Methodologies: Healthcare Project Management (Agile & Waterfall), Scrum, Kanban, Waterfall Project Leadership: Servant Leadership, PI/Release Planning, Stakeholder Engagement Tools & Platforms: Electronic Medical Records (EMR) Systems – Epic, Cerner, Meditech, Jira, Jira Align, Rally, Confluence, MS Project, Azure DevOps, AWS, Snowflake

Practices: Project Management, CI/CD, SDCL, Lean Portfolio Management, Post–Go-Live Support & Optimization Soft Skills: Communication, Problem Solving, Analytical Thinking, Change Management, Regulatory Compliance (HIPAA, Joint Commission, CMS), Best Practice Development, Process Improvement, Vendor Management, Resource Allocation, Leadership PROFESSIONAL EXPERIENCE

Fidelity Investment 02/2021 –Present

Scrum Master / Project Manager

• Lead an agile team to deliver high value software solutions that contributes to the success of our technology initiatives in an agile environment.

• Facilitate all Scrum ceremonies, ensuring compliance with SDLC practices while coaching teams on Agile mindset, enabling continuous improvement within the team, and ensure JIRA and JIRA Align hygiene is in line with the COO standards to accurately report on team progress.

• Help team to identify and remove impediments, which could require cross-team, cross-product collaboration and or escalation.

• Work with Squad Lead(s) to find techniques for effective backlog management, ensuring product backlog is visible, prioritized to generate higher business value and that items are clear and concise.

• Identify and mitigate project risks, dependencies, and issues to minimize impact on deliverables.

• Conduct stakeholder communication, including status reports, presentations, and executive updates.

• Work in a collaborative manner with all stakeholders

• Participate in discussions and analyzing user requirements.

• Resolve cross-team dependencies and impediments by facilitating Scrum of Scrums.

• Align Epics to sub-initiatives in Jira Align, presenting sprint summaries and reports to senior leadership.

• Implement and Monitor Agile flow metrics (velocity, cycle time, predictability) to improve transparency and forecasting.

• Facilitate and actively participates in SRP, working with the SL’s, CPO’s and stakeholders to gather requirements for the backlog and tracking the dependencies and risks with other teams. Advocates Inc. 09/2019 – 01/2021

Scrum Master / Project Manager - Healthcare

• Facilitated Agile ceremonies and PI Planning to align business priorities and technical execution.

• Partnered with Product Owners and Analysts to refine backlog, ensuring clear, prioritized items for maximum ROI.

• Produced sprint-end velocity and efficiency reports, driving continuous improvement.

• Developed and managed detail project plans, including scope, timelines, resources, deliverables, risk, and budget.

• Communicated project status, progress on deliverables, and risks/issues to customers and leadership in a timely manner.

• Managed project lifecycle including scope, timelines, risk, and budget, reporting progress to executives.

• Served as the primary liaison for patient safety concerns, ensuring 100% timely identification, documentation, and tracking of incidents.

• Oversaw the full lifecycle of patient safety incidents from initial reporting through resolution and closure, achieving a reduction in resolution time.

• Evaluated and prioritized patient safety issues based on severity, impact, and client requirements, escalating critical events per protocols to mitigate risk and prevent recurrence.

• Conducted regular audits of post–go-live processes, driving detailed compliance improvement and ensuring all safety protocols remained within scope.

• Identified and pursued opportunities to fine-tune and improve Train execution, recommend enhancements related to new and existing workflows based on broad view of the organization and a Lean Agile mindset.

• Developed and delivered recurring reports, updates, and best practice recommendations, increasing stakeholder engagement and decision-making efficiency.

Beth Israel Lahey Health 09/2017 -09/2019

Scrum Master / Project Manager - HealthCare

• Communicated project status, progress on deliverables, and risks/issues to customers and leadership in a timely manner.

• Managed project lifecycle including scope, timelines, risk, and budget, reporting progress to executives.

• Guided backlog refinement, sprint planning, and retrospectives while embedding Agile best practices across teams.

• Lead the scrum team in using Agile methodology and Scrum practices.

• Oversaw the integration of Third-Party technology solution improving efficiency within one quarter.

• Maintain Train-level dashboard reporting to track execution, escalate impediments, manage risks and dependencies.

• Led and supported incident reviews, including root cause analysis, resulting in significantly improved number of corrective actions implemented to strengthen patient safety.

• Identified and analyzed trends in patient safety incidents, recommending preventative solutions that reduced repeat issues.

• Developed and delivered recurring reports, updates, and best practice recommendations, increasing stakeholder engagement and decision-making efficiency.

• Acted as the key bridge between clients and the Clinical support teams, facilitating clear, proactive communication that improved client satisfaction scores.

• Estimating project budget including getting all needed approvals and identified mitigated risks, dependencies, and issues to reduce project delays and cost overruns.

• Collaborated with internal and external stakeholders to gather project requirements.

• Established adequate project governance including compliance to both industry and government regulations.

• Directed cross-functional teams on healthcare IT projects, delivering compliance ready solutions.

• Conducted Agile workshops to support organizational transformation and improve team adoption. Santander Bank 07/2015 – 08/2017

Scrum Master

• Facilitated Scrum ceremonies and coached development teams to adopt Agile best practices.

• Delivered reporting dashboards to track execution, risks, and dependencies at the program level.

• Partnered with stakeholders to define business requirements and align technical solutions.

• Enhanced transparency by tracking team velocity, sprint goals, and release progress. EDUCATION

The Polytechnic, Ibadan.

Bachelor of Science, Marketing

Certifications:

• SAFe Scrum Master (SSM) – Scaled Agile, Inc

• Professional Scrum Master (PSM 1)

• Certified Scrum Master (CSM)

• Scrum @ Scale Practitioner

• Registered Scrum Master @ Scale

• Registered Product Owner (RPO)

• Agility Health

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