Customer Care & Administrative Specialist
Resume:
Brianna Stockett
Yuba City, CA, ***91
Work experience
Call center operator/ medical receptionist
Ampla health, Marysville CA
October 2021- present
● Manage large volumes of inbound and outbound calls. Providing assistance and routing calls as necessary.
● Complete initial patient registration, update patient information, and document records in the Electronic Health Records (EHR).
● Verify insurance coverage and process payments over the phone.
● Monitor appointment reminders, manually confirm appointments when necessary.
● Follow communication scripts for a variety of topics, researching and providing solutions to customer inquiries.
● Perform other tasks as directed by the supervisor. Office Administrative Assistant
New day family counseling center, Yuba City CA
February 2018- October 2021
● Performed confidential assignments and research tasks.
● Managed correspondence, including composing and revising letters and reports.
● Greeted and directed visitors, resolved routine administrative problems, and routed telephone inquiries
● Conducted routine bookkeeping, billing and cash receipts activities. Manager On Duty
JoAnn’s Fabrics, Yuba City CA
March 2017- January 2018
● Supervised store operations, ensuring efficient workflow and performance.
● Evaluated tasks among employees, set schedules, goals and budgets.
● Handled customer service issues and employee concerns, imposing disciplinary actions when needed.
● Managed cash handling and daily transactions.
Education
Highschool graduate.
Marysville Preparatory Charter School Academy Of The Arts 2004- 2007
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