Experienced English Teacher, Proofreader, English Arabic Translator

Protected A Protégé A

PROFILE

- Over ** years of experience in English teaching

- Expertise in TOEFL/IELTS exams preparation

- English-Arabic translation, proofreading, subtitling

- Excellent communication skills

- Ability to adapt to clients’ needs

- Recognized as conscientious, patient and passionate PROFESSIONAL EXPERIENCE

Incident Coordinator November 2023-Today

Shared Services Canada

• Perform duties of the Incident Coordinator role with a heavy focus on high and critical incidents.

• Participate in discussions with colleagues, clients, technical advisors, and managers to explain issues of a technical nature or to resolve technical issues.

• Maintain knowledge of trends and developments in IT Service Management operations and practices.

• Accountable for the incident record throughout its lifecycle (incident detection, diagnosis, repair, recovery, restoration, and resolution) according to the approved Incident Management (IM) process.

• Onsite authority for incident escalation during the incident lifecycle and perform incident escalation according to approved escalation framework when necessary.

• Escalate Critical priority incidents to the Major Incident Coordinator Authority for assessment and determination of incident priority.

English Teacher/Translator

ELAM and Ecole de Langues Grandmaison, Montreal, Quebec, Canada January 2017-Today Self-employed, St. Hubert, Quebec, Canada March 2015-Today Self-employed, Beirut, Lebanon 2013-2015

Self-employed, Aleppo and Damascus, Syria 1981-2013 Teacher:

• Taught English as a second language in one-on-one and group settings

• Prepared students for TOEFL/IELTS exams

• Created, administered, and marked tests and papers to evaluate students’ progress

• Determined individual needs of students and provided tutorial or remedial programs for those requiring extra help. Discussed students’ progress with parents

• Administered teachers’ training workshops and trained teachers Translator:

• Translated a variety of written materials such as correspondence, reports, legal documents, technical specifications, and textbooks from English to Arabic and vice versa

• Localized websites to adapt them to another language and culture

• Translated subtitles for Netflix, Warner Brothers, Discovery, Animal Planet, Sony, Universal and Disney. Tasks include subtitling, QA, timing, transcribing and SDH

• Trained and supervised other translator

• Translate a variety of written materials, including correspondence, reports, legal documents, technical specifications, and textbooks, from English to Arabic and vice versa, ensuring accuracy and cultural appropriateness.

• Localize websites by adapting content, language, and design to suit another language and culture, optimizing user experience and accessibility.

• Translate subtitles for multimedia content produced by companies such as Netflix, Warner Brothers, Discovery, Animal Planet, Sony, Universal, and Disney, including tasks such as subtitling, quality assurance (QA), timing, transcribing, and creating subtitles for the deaf and hard of hearing (SDH). IMAD NAQQAR

606-3705 Jean Beraud,

Laval, Quebec H7T 0K8

Phone 514-***-****

********@*******.***

Protected A Protégé A

• Train and supervise other translators, providing guidance on translation techniques, quality standards, and project management practices to ensure consistency and efficiency in translations. Quality Assurance Manager

Dabbit Hospital, Aleppo, Syria 2012-2013

Sabbagh Blanket Company, Aleppo, Syria 2004-2005

• Developed and implemented policies, standards and procedures

• Directed quality control inspection systems and developed reporting procedures

• Managed the implementation of ISO accreditation

• Develop and implement IT quality assurance policies, standards, and procedures.

• Direct the establishment of quality control inspection systems for IT processes and products.

• Develop reporting procedures to track and analyze IT quality metrics and performance indicators.

• Manage the implementation of ISO accreditation for IT systems and processes.

• Conduct regular audits and assessments to ensure compliance with quality standards and regulatory requirements.

• Identify areas for improvement in IT quality assurance processes and recommend corrective actions.

• Collaborate with IT teams to address quality issues and implement preventive measures.

• Provide training and guidance to IT staff on quality assurance practices and procedures.

• Monitor and evaluate IT service delivery to ensure adherence to quality standards and customer requirements.

• Liaise with stakeholders to communicate quality assurance initiatives and promote a culture of quality excellence within the organization.

Sales Representative 2000-2003

American Express, Aleppo, Syria

• Promoted American Express payment systems to merchants and businesses

• Delivered training to new customers; Performed follow-up to verify clients’ satisfaction

• Instructed merchants on security matters

• Promote and sell IT products and services offered by American Express to potential clients and businesses.

• Identify and qualify leads for IT solutions, including payment systems and financial technology services.

• Conduct presentations and demonstrations of IT products to prospective clients to showcase features and benefits.

• Build and maintain relationships with clients to understand their IT needs and provide tailored solutions.

• Negotiate contracts and agreements with clients for the sale of IT products and services.

• Collaborate with internal teams, such as IT support and customer service, to ensure seamless delivery and implementation of IT solutions.

• Stay updated on industry trends and competitor offerings to effectively position American Express IT solutions in the market.

• Meet or exceed sales targets and quotas for IT products and services.

• Provide ongoing support and assistance to clients to address any IT-related issues or concerns.

• Generate sales reports and forecasts to track performance and identify areas for growth in the IT sales pipeline.

Sales Representative 1994-2013

Pearson Longman Educational, Aleppo, Syria

• Promoted educational materials to universities, colleges and other public and private schools

• Trained teachers in methodology used in Pearson Longman’s materials

• Advised clients on educational series selection depending on their profile and needs

• Promote and sell educational IT materials, software, and solutions offered by Pearson Longman Educational to educational institutions, including universities, colleges, and schools.

• Identify and cultivate leads within the education sector to generate sales opportunities for IT Protected A Protégé A

products and services.

• Conduct presentations and demonstrations of IT educational materials and software to educators and decision-makers to highlight features and benefits.

• Customize IT solutions to meet the specific needs and requirements of educational institutions, aligning them with curriculum standards and educational objectives.

• Build and maintain relationships with key stakeholders in educational institutions, such as teachers, administrators, and curriculum coordinators, to understand their IT needs and preferences.

• Negotiate contracts and agreements with educational institutions for the sale of IT products and services, ensuring terms are favorable for both parties.

• Collaborate with internal teams, such as IT support and product development, to ensure smooth implementation and support of IT solutions for educational clients.

• Stay informed about developments in educational technology and IT trends to effectively position Pearson Longman Educational IT solutions in the market.

• Meet or exceed sales targets and quotas for IT educational products and services, driving revenue growth and market share.

• Provide ongoing support and training to educators and educational institutions to maximize the value and impact of IT solutions in the classroom. ACHIEVEMENT

• Created my own English grammar manual which proved to be very efficient at explaining complicated language rules to foreign students and which is keenly used by other English teachers.

COMPUTER KNOWLEDGE

• Word

• Excel

• Internet

• Outlook

• PowerPoint

• Trados and other CAT tools

EDUCATION

Certificate of Proficiency in English

University of Cambridge Local Examinations Syndicate High School

Mansour High School, Damascus, Syria

COMPLEMENTARY TRAINING

Quality Auditing/Quality Assurance/Customer Care Training Syrian European Business Center, Damascus and Aleppo, Syria 2004-2005

Teacher Training

Pearson Longman Educational, Damascus, Syria 1994

HOBBIES

• Reading, Science • PC, Cellphones, Technology

LANGUAGES

Spoken and written English and Arabic, functional French

Contact this candidate