Executive Operations & Client Relations Leader

Bonnie Gibeau

Executive Operations Strategic Sales Management Client

Experience

Professional Profile

Dynamic and highly versatile Executive Manager with over 20 years of progressive experience in luxury spa, salon, and retail environments. Proven expertise in multi-site operations, large-scale team leadership (up to 18 personnel), strategic sales territory growth

(managing 110+ accounts), and developing top-tier client retention programs. Adept at P&L management, high-volume recruiting, and driving departmental profitability through targeted educational and incentive initiatives.

Professional Experience

Management & Account Executive Roles (Highlighting Leadership) 2010–2014 General Manager (2 Locations), Rapunzels Hairdressing Salon, Edmonton, AB

Oversaw all operations for two separate salon locations, leading a diverse staff including stylists, aestheticians, reception, and cleaning personnel.

Managed end-to-end operational functions including effective inventory ordering, staff scheduling, payroll, and high-volume recruiting.

Scheduled and facilitated monthly departmental meetings to establish strategic goals and create incentive programs, ensuring alignment with business targets. 2000–2010 Management Staff (10 Years, Promoted), Willow Stream Spa at The Fairmont Banff Springs, Banff, AB

Directed the day-to-day operations and team of 18 staff, focusing on delivering a world-class luxury guest experience.

Reviewed and approved guest complaints, resolving issues efficiently to maintain the brand’s reputation for exceptional customer service.

Managed complex administrative tasks, including WCB claims, inputting service reporting, and ensuring adherence to all health and safety guidelines. 1991–2000 Account Executive, International Beauty Services

Promoted from an inside role to Account Executive in 1994, managing outside sales for a portfolio of 110 accounts across the territory.

Drove product adoption by training and educating stylists and salon owners on the features and benefits of products sold.

Managed trade show attendance, cash reconciliation, and merchandising layouts to maximize sales opportunities.

Recent Industry Focus

Mar

2016–Oct

2017

Salon Sales Consultant, Summit Salon Services

Grew and maintained existing sales territory, focusing on client retention and structured goal planning.

Assisted clients with spreadsheet utilization to maximize the efficacy of salon management and inventory systems.

Feb 2017–Nov

2017

Operations Manager (Team Manager), Chatters Hair Salon

Directed daily team functions for 9 stylists, establishing performance goals and executing depart- mental incentive programs.

Oversaw all aspects of inventory and budgeting for the department while maintaining an active client-facing role.

Core Competencies

Edmonton, Alberta – Canada

Phone-Alt +1-780-***-**** • Envelope ************@*****.*** GLOBE-AMERICAS https://www.linkedin.com/in/bonnie-gibeau-7857242a6 1/2 Leadership &

Management:

Team Building, Recruiting, Performance Motivation, Strategic Goal Planning, Conflict Resolution, Mentorship, People Management

Sales &

Business

Development:

Direct Sales, Territory Growth, Sales Presentations, Business Planning, Inventory Control, Budgeting, Advertising

Technical &

Operations:

Front Office Operations, Administrative Organization, Data Input, Policy Analysis, Public Speaking, Customer Service Management

Education

1988–1989 Hairstylist Accreditation, Estelle Academy Occupational Programs (55+ taken), International Beauty 1989 Customer Service Training, Willow Stream

Edmonton, Alberta – Canada

Phone-Alt +1-780-***-**** • Envelope ************@*****.*** GLOBE-AMERICAS https://www.linkedin.com/in/bonnie-gibeau-7857242a6 2/2

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