Remote Operations and Logistics Specialist

Pedro Olague Reyes

e-mail *****.******@*****.***

Phone +1-575-***-****

Objective:

Dedicated and experienced professional with 15 years of service at the U.S. Consulate in Ciudad Juarez, seeking remote work opportunities. With a background in various roles, including Visa Assistant, Motor Pool Dispatcher, and Warehouse & Property Manager, I bring strong organizational, communication, and logistical skills. Currently residing in San Salvador with my family, I am looking to leverage my extensive experience in a role that allows me to continue contributing to global operations while maintaining a work-life balance.

School:

I graduated from Universidad Cultural Sept 2014 in Business Administration Work Experience:

June 2021 to August 2025

Warehouse and Property Manager: U.S. Consulate General, Ciudad Juarez, Mexico

I managed a warehouse team of 7 personnel, served as a point of contact for my team, arranged work with various parties, and informed the supervisor of administrative matters and important outcomes. Prepared daily workplans for the team based on Mission service needs and suspense dates. Oversaw and lead multiple projects that often involved creating office procedures for various initiatives, including the massive project of replacing old Drexel furniture with new Ethan Allen pieces at every house of the housing pool, management of the various processes related to home furnishing, and managing online auctions of furniture, vehicles, scrap material, tools, and miscellaneous items to clear space and recover funding. In addition, I drafted documents for approval and disbursement, such as Post’s memorandum for the Management Office to request approval to publish information related to property auctions. Maintained office files and conducted inventories for Consulate-owned furniture, including the MSGR house, Heritage Art, facilities tools, expendable supplies, office supplies, and cleaning materials. Compiled budged data by estimating and tracking expenses for the budget, such as purchase orders for office and cleaning supplies, furniture and appliances, vehicles, gym equipment, pool tables, and miscellaneous items. Performed financial calculations and prepared the projected annual budget request for each item and service that needed to be acquired during the fiscal year, including but not limited to costs of employee training and development, such as continuing forklift certification for warehouse employees, as well as procurement of uniforms for warehouse and motor pool employees. Developed budget justification and provided it to the General Service Officer by means of excel reports that included calculations of cost and other expenses based on price estimates; amended purchase orders as needed to fix discrepancies in records Trained the US Embassy Santo Domingo Property Management team on how to create Property Manager's access to the online auction platform to successfully transition from physical auctions to online auctions while eliminating the need for an auction contractor. This initiative saved the US Embassy Santo Domingo the contractor’s commission fees adding up to 30% of all the sales.

May 2018 to June 2021

Motor Pool Dispatcher: U.S. Consulate General, Ciudad Juarez, Mexico Supervised 9 drivers and managed the logistics of the motor pool, ensuring timely service for consular officers traveling throughout the city and beyond. Ensured safety and security of the participants, including the staff and service recipients, by maintaining accurate office records of transportation services, Motor Pool support to various events, and vehicle maintenance schedules. Conducted inventories and created purchase orders for vehicle maintenance, expendable supplies, vehicle cleaning, and office supplies.

Managed day-to-day operations to ensure timely and smooth transportation services for Consulate staff. Served as the point of contact for the team. Managed and responded to emails, phone calls, and requests submitted through the myServices customer portal. Attended briefings to assist with coordination of logistics related to VIP visits from the US Ambassador to Mexico, the Deputy Chief of Mission, Senators and Congressmen. Collaborated directly with event control officers by arranging transportation for the participants, providing local knowledge of area and resources. Collaborated with security and police services during these events to ensure the safety of the motorcade. Personally transported the Ambassador, foreign diplomats, high ranking military officials, local government officials, and executives. Provided feedback related to the success of the mission and/or areas that need attention in the future. February 2012 to May 2018

Visa Assistant: U.S. Consulate General, Ciudad Juarez, Mexico Supported consular officers with management and execution of visa processes for accurate and timely processing of applications to maximize productivity and workflow in the largest immigrant visa operation world-wide.

Examined immigrant and non-immigrant visa applications for completeness, accuracy, and compliance with regulations. Provided customer service and data entry support to immigrant and non-immigrant visa applicants.

Completed a TDY assignment to the U.S. Consulate in Guadalajara for one month to assist with reduction of their non-immigrant visa backlog. Collaborated with the 1CA team to maximize the Ciudad Juarez's visa team's efficiency with visa processes given the large scale operation, leading initiatives to enhance productivity by reducing errors and improving the work environment, creating and editing the existing SOPs.

Maintained office files, such as visa applications, a complex task in volume and detail as it required individual case review of several hundred applications weekly for proper filing and extraction.

August 2010 to February 2012

Security Driver: U.S. Consulate General, Ciudad Juarez, Mexico Transported Consulate, Pol/Econ, and Public Affairs Section officers to various meetings and events related to official duty. As the driver, I was responsible for ensuring their safe and timely arrival to and from events as well as ensuring their safety and security during the event as the area expert.

Supported VIP Convoy visits by transporting the Ambassador, Deputy Chief of Mission, Consul General, military personnel, and local government officials. Received specialized training to operate armored vehicles as well as surveillance detection both, in San Antonio, Texas, and Pachuca, Estado de Mexico. Completed personal defense training at Fort Bliss, El Paso, Texas. Work References

Christie Belmear: General Services Officer in Consulate Ciudad Juarez Phone number +52-656-***-****

Kristin O’Grady: General Services Officer in Consulate Ciudad Juarez Phone number +52-656-***-****

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