Customer Service Specialist with Strong Sales Focus

Brittanny Leaton

Riverside, CA *****

*****************@*****.*** 818-***-****

Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships and growing business.

Professional Experience

Robertson’s Ready Mix – July 2023 – March 2025

Dispatch

• Managed dispatch operations, ensuring timely delivery and coordination of trucks.

• Took customer orders and provided accurate quotes for services.

• Processed payments and maintained up-to-date records of transactions.

• Monitored truck statuses and provided real-time updates to customers.

My Smart House Solar Company – October 2022 – May 2023

Customer Service Representative

• Conducted cold calls to generate leads and schedule appointments, increasing sales by 20%.

• Developed and implemented marketing strategies that boosted sales by 15%.

• Achieved monthly sales targets through effective communication and negotiation.

Doordash – 2018 – 2023

Delivery Driver

• Delivered food orders promptly and safely, maintaining a 4.8-star customer rating.

• Followed traffic laws and safety guidelines to ensure accident-free deliveries.

K and A – Temecula, CA – January 2020 – January 2021

Sales Representative

• Conducted high-volume cold calls, increasing sales by 25%.

• Collected outstanding bills and processed payments, reducing outstanding balances by 30%.

• Provided excellent customer service, maintaining a 95% customer satisfaction rate.

GreatCall – August 2017 – December 2018

Customer Service Representative

• Assisted customers with billing, processed payments, and set up payment options, reducing late payments by 20%.

• Trained five new employees per quarter, improving team performance.

• Built strong customer relationships and provided product knowledge to drive business growth.

Leaton Datacom – May 2016 – July 2017

Customer Service Associate

• Improved business growth by ensuring customer satisfaction, increasing repeat business by 15%.

• Collected customer feedback and recommended service enhancements.

• Resolved complaints quickly, achieving high customer satisfaction scores.

Amazon Fulfillment Center – March 2015 – September 2015

Fulfillment Associate

• Processed an average of 200 orders per day, ensuring accuracy in packaging and shipment.

• Verified items matched sales checks before finalizing shipments.

• Collaborated with associates to maximize productivity and operational goals.

Education

Associate’s Degree – Mount San Jacinto College, Menifee, CA

High School Diploma – Temecula Valley High School, Temecula, CA (June 2009)

Skills

• Outbound Calling

• Billing & Payment Processing

• Data Entry

• Packaging & Fulfillment

• Punctual & Reliable

• Team Collaboration

• Customer Care & Support

• Call Center Operations

• Microsoft Word, Excel, PowerPoint

• Written Communication

• Time Management

• Self-Motivated

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