Hospitality & Customer Service Professional

Keana Myers

Oxon Hill, Maryland • +1-202-***-**** • ***********@*****.***

WORK EXPERIENCE

Hostess and Server July 2024 – January 2025

Hooters, Waldorf, MD

Coordinated with servers to maintain balanced sections between them and help service flow smoothly.

Provided a friendly and professional impression for all guests, managed reservations and walk-ins

Efficiently reduced wait times for guests and manage guest flow in a fast-paced environment.

Took customer orders accurately, delivered food and beverage promptly, and ensured special requests were met.

Sales Associate June 2023 – Sept 2024 (Seasonal)

Beauty Supply, Bryans Road, MD

Greeted and assisted customers with product selection, offering recommendations on haircare, skincare, and cosmetic items

Operated the cashier to complete purchased accurately and handled cash and card transactions.

Restocked shelves and maintained clean, organized displayed.

Assisted with inventory counts and monitors stock levels of low or out-of-stock items

Document Enrollment Specialist May 2022 – September 2023

Pearson, Remote

Verified and analyzed over 100+ enrollment documents in Salesforce, ensuring data integrity and compliance.

Contributed to a 12% increase in overall enrollment through efficient student data processing and program coordination.

Selected by the committee to test and provide feedback on Pearson’s new data collection system.

Collaborated with academic and administrative teams using Microsoft Teams to optimize processing workflows.

Hotel Receptionist December 2021 – December 2022

Comfort Inn & Suites, Baltimore, MD

Greeted and assisted from 15-80+ guests daily, providing a warm welcome and positive impression of the hotel.

Managed check-ins, check-outs, and reservations using their property management system (PMS)

Responded promptly to guest inquiries via phone, email, and in-person, always maintaining professional.

Handled billing, payment processing, and nightly audits, maintaining accuracy and compliance with company policies.

Operations & Budget Management Jan 2022 – June 2022

Towson University Softball Department, Towson, MD

Led game day operations with responsibilities in planning, setting up for, and managing game day events.

Created budget reports using G-suite to perform monthly budget audits and projections for upcoming games.

Managed scheduling, logistics, and team assignments for games, maintaining precise records of scores.

Crew Member Sept 2017 – June 2018

Dunkin’ Donuts, Accokeek, MD

Greeted customers upon entrance and handled all cash and credit transactions.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Educated customers on special pricing opportunities and company offerings.

Prepared and expedited food and drinks in a fast-paced environment.

EDUCATION

Towson University, Towson, MD Graduated May 2022

Bachelor of Science in Business Systems & Processes, Minor in Marketing

SKILLS

Customer Service Microsoft Suite Customer Relationship Management

Teamwork & Collaboration Communication Proactive in fast-paced environments

Human Resource Optimized Workflow Technical & Operational

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