Restaurant Management & Operations Leader with Diverse Online
Resume:
EMPLOYMENT HISTORY
Manager, GoPuff
• Supervised and guided employees to reach company objectives. • Monitored employee work to assess performance and identify knowledge gaps. • Organized training for new team members and routine retraining for established employees. • Covered daily business requirements with well-organized schedules and properly delegated assignments. • Cross-trained staff in secondary roles to expand operational diversity. • Enforced safety procedures and monitored compliance. • Prepared schedules and assignments to meet short- and long-term business demands. • Planned and executed strategies to increase business and drive profit growth. • Oversaw execution of opening and closing procedures to desired standard. • Negotiated contracts with vendors and suppliers. • Conducted performance reviews for team members. • Ensured compliance with industry regulations and company policies. • Monitored inventory levels, placing orders. • Facilitated team meetings and provided constructive feedback. • Oversaw budget planning and financial management. • Fostered positive work environment promoting employee engagement. 2023 - 2024
Manager, Jimmy Johns
• Prepared schedules and assignments to meet short- and long-term business demands. • Organized training for new team members and routine retraining for established employees. • Supervised and guided employees to reach company objectives. • Enforced safety procedures and monitored compliance. • Scheduled adequate team to meet labor cost standards. • Ensured compliance with industry regulations and company policies.
Receptionist, TK Nails
• Answered questions regarding company pricing and policies. • Routed messages, coordinated appointments and directed personnel to various departments. • Anticipated guest needs, delivering exceptional customer service to exceed expectations. • Directed numerous calls per day to appropriate recipients using multi-line system. Head Hostess, Hawkers
• Met goals for fast table turnaround and low customer wait times by controlling guest flow. • Monitored dining area to track seating availability, service and occupancy. • Worked with large groups to execute special events to schedule. • Cleaned tables and arranged settings to comply with sanitation requirements. • Anticipated guest needs for personalized and seamless service. • Reset tables quickly to achieve optimum turnaround times. • Memorized and promoted menu items, specials and drink options to maximize revenue. • Communicated with management and service staff to address customer needs. • Used table management system to serve customers and coordinate guest movements. • Coordinated waitstaff to balance workload between restaurant sections. • Moved and arranged tables, chairs and settings to accommodate large groups or guests with special needs. • Maintained seating charts to optimize station rotations. • Greeted guests upon arrival and escorted them to their tables. • Trained new hostesses on restaurant procedures and policies. • Conducted regular inventory counts of menus, silverware, napkins, and other front-of-house supplies. • Coordinated seating arrangements to accommodate walk-ins and reservations effectively. EDUCATION
High School, Douglas Anderson School, Jacksohvnille FL Paralegal Studies, FSCJ
SKILLS
Inventory Management Safety Procedures
Employee Scheduling Problem Solving
1077 Willow Branch Ave, Jacksohvnille, US,
32205
***********@*****.***
KARLY W.
FRONT OF HOUSE MANAGER
29 years old
PROFESSIONAL SUMMARY
Goal-oriented Manager dedicated to continuous improvement and driving positive business impact. Talented problem-solver and leader with high-level business and financial acumen. Motivates teams to reach performance goals and business objectives. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Customer Service Staff Training
Operations Management Business Administration
Marketing Sales Management
Brand Management Supply Chain Management
Project Coordination Office Management
Data Entry Tech-Savvy
Expense Reporting Accounting
Microsoft Office QuickBooks
Research Data Analysis
LANGUAGES
English
COURSES
JUN 2023 - JUN 2024
FSCJ
HOBBIES
I have played violin and viola for over 10 years and was 1st and 2nd chair in Douglas Anderson School of the Arts which has a grammy winning music program.
REFERENCES
Natalie Bentzel
JIMMY JOHNS
Ryan Graessle
TIMOTIS
Vicki Robinson
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