Strategic Customer Service Leader and Consultant
Resume:
SHARON. YVETTE JOHNSON
PROFESSIONAL SUMMARY
Dynamic business owner and former Health and Food Consultant at the State Department, skilled in strategic planning and financial management. Proven ability to enhance operational efficiency and foster partnerships. Recognized for exceptional interpersonal skills and analytical expertise, driving growth and compliance in VA.
WORK HISTORY
Health Care Geriatric Manager, 06/2008 - Current
Sharon Y Johnson and Associates, 11923 Centre Street Suite 100
Developed strategic business plans to enhance operational efficiency and market reach.
Managed financial forecasting and budgeting to ensure fiscal responsibility and growth.
Established partnerships with local businesses to expand service offerings and client base.
Streamlined operational processes, improving service delivery efficiency and client satisfaction.
Established financial management systems to optimize budgeting and forecasting accuracy.
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Trained and motivated employees to perform daily business functions.
Established foundational processes for business operations.
Mentored junior staff, fostering skills development and improving team performance.
Collaborated with cross-functional teams to optimize resource allocation and project timelines.
Facilitated communication between departments, streamlining processes and improving workflow integration.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Led cross-functional teams to enhance operational efficiencies and streamline processes.
Developed strategic initiatives to improve client satisfaction and retention rates.
Health and Food Consultant, 07/2011 - 12/2012
State Department, 2201 C Street NW, Washington, DC 20520
Led initiatives to enhance policy development and implementation across multiple government sectors.
Conducted comprehensive analysis of regulatory frameworks to inform strategic recommendations for stakeholders.
Facilitated workshops and training sessions to elevate staff understanding of compliance measures and best practices.
Collaborated with cross-functional teams to streamline operations and improve interdepartmental communications.
Developed metrics for evaluating program effectiveness, driving continuous improvement in service delivery.
Presented findings and recommendations to senior leadership, influencing policy direction at the national level.
Enhanced communication among team members to foster collaborative and supportive work environment.
Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
Facilitated workshops and training sessions to improve team skills in policy analysis and program evaluation.
Analyzed policy implications to inform strategic decision-making processes.
Developed comprehensive reports to communicate findings and recommendations effectively.
Department of Veteran Affairs / Food Chief, 01/2009 - 04/2011
Veterans Administration, 810 Vermont Avenue Washington, DC 20420
Provided strategic guidance to foster professional growth.
Understanding of how the food industry work
Strong Orangizational skills to keep things running.
Problem Solving skills for unexpected circumstances, such as staffing shortages or unhappy customers.
Financial Knowledge of profit/ loss
Analytical Skillsto interpret resports
Customer Service and interpersonal skills
VACO/ Food Service was the Flagship of the VA under my leadership.
Worked Directly for Secretary of Veterans Affairs.
Proven ability to learn quickly and adapt to new situations.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
EDUCATION
Certificate Program, Philosophy. And Event Planning., 08/1987
George Washington University - Washington, District of Columbia, DC
Saturday College Program for residents in
DC only.
Bachelor of Arts, Journalism And Mass Communication, 06/1987
Harding University - Searcy, AR
Major - Communication
Minor- Voice/Music
Thomas Dale High School
Chester, VA 23831
***************@*****.***
SKILLS
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Great Interpersonal Skills
Independent Thinker
Articulate and Professional
Time Management
Multi Tasker
Problem Solver
Can adapt in any situation quickly
Problem-solving
Team leadership & development
Integrity and honesty
Customer relationship management
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