Versatile Administrative Support and Driver with CDL

LEANA FAVORS

***** * ****** • Chicago, Illinois *0643 • 773-***-****

• ***************@*****.***

EDUCATION

Hyde Park Academy Chicago, IL High School Diploma 1996-2000

SKILLS

●Proficient in MS Word and office technology 30 wpm

●Class C CDL

●Training and quality verbal and written communication skills

WORK EXPERIENCE

GaredaHome Care Chicago,IL

Home Care Provider 2018- Present

●Prepare meals

●Clean the house as needed

●Laundry

●Complete compliance via computer

Bluefin Chicago,IL Customer Service Representative 2014-2017

●Responsible for supporting customers with payment gateways and merchant accounts

●Navigated multiple credit card processing platforms and ecommerce gateway solutions to locate customer profiles

●Collected required documentation for account changes and assigned to appropriate departments or entities as needed

●Conducted quality control checks on new accounts for multiple credit card processors

SCR Chicago,IL

Driver 2010-2011

●Maintained open communication with dispatch staff regarding trip on time performance, trip details and incidents/accidents

●Ensured that all passengers are assisted and satisfied with their service experience

●Evaluated and maintains proper speeds and distances based on road conditions and traffic conditions

●Planned routes to destination, and evaluates alternatives for unexpected detours or

emergencies

Illinois Action for Children Chicago, IL

Child Care Provider (Self Employed) 2007-2008

●Nurtured and cared for school aged children

●Assisted with studies and completing homework assignments

●Provided overnight supervision and security for the facility

●Maintained safe and healthy environment according to IAC requirements

National Opinion Research Company Chicago, IL

Professional Telephone Interviewer 2007

●Conducted phone surveys

●Consistently met daily quotas

●Increased company completion rate by additional 37%

●Compiled and entered data on company database

The Analytical Group Chicago, IL

Supervisor – Telephone Interviewer 2005-2007

●Supervised 25-30 employees

●Trained new hires

●Hired and terminated personnel

●Operated telephone system and monitored staff phone calls

Contact this candidate