Amazon Driver Position Seeker with 28+ Years CS Experience
Resume:
AUDREY RANDLE
CUSTOMER SUCCESS SPECIALIST
PROFESSIONAL EXPERIENCE
Member Care Specialist
TDECU, Houston, TX 2018 - 2024
Liaised with credit union members, providing account support in-office and remotely.
Resolved complex issues, including fraud, across multiple business lines.
Ranked top 5% in sales and service; trained and onboarded new team members.
Technical Support Representative
Conduent, Houston, TX 2016 – 2018
Delivered technical support for cable TV, internet, and phone services, achieving 95%+ customer satisfaction.
Managed accounts, billing, payments, and service inquiries, reducing errors and delays by 20%.
Exceeded monthly sales targets by 10–15% while maintaining full policy and security compliance.
Customer Service Representative
AT&T, Houston, TX 2000 – 2015
Delivered expert customer support for internet, phone, and TV services.
Managed account setup, billing adjustments, payments, and credit evaluations.
Ensured compliance and consistently exceeded customer satisfaction and performance targets.
EDUCATION
James Madison High School
High School Diploma/GED
1987
Houston Community College
Studied Criminal Justice
(Present)
SKILLS
Oracle, Access
Data Entry
Microsoft Office
Network Tools (Cisco)
CRM
Internet Browsers
Virus Protection
File Compression
ADDITIONAL SKILLS
Excellent Verbal
Written Communication
Conflict Resolution
Empathy
Active Listening
Time Management
Multitasking
Problem-solving
Attention to detail and accuracy
************@*****.***
Houston, TX, USA
SUMMARY
With over 28 years of customer service experience, I am seeking a long-term role as an Account Coordinator with Mission Lane. I bring expertise in customer support and administrative operations, along with proven leadership, confidence, and resilience to deliver exceptional client experiences. My professionalism, attention to detail, and passion for customer care position me to contribute meaningfully to the company’s success.
CONTACT
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