Dynamic Office & Quality Assurance Professional

Angela Gidden

Cortland, OH ***** +1-724-***-**** ********@*******.***

MY ATTRIBUTES Dynamic professional with a robust background in general office skills and proficiency in various software applications. Experienced in roles as a Quality Assurance Technician and Office Manager, with expertise in Purchasing, Inventory Control, and Accounts Payable and Receivable. Proven ability to manage international shipping processes while maintaining effective communication. Recognized for strong loyalty, independence, and an outgoing personality that fosters positive working relationships. SKILLS • Office / Clerical work (10+yrs) • Customer Service

• Medical Office experience • NetSuite

Confidential Information

Handling

• • QuickBooks

• Data Sorting • Mechanical knowledge (10+yrs)

• PPAP • ISO 9001 (5 yrs)

Customer Inquiry / Complaint

Resolution

• • ASME Codes & Standards (10+yrs)

• Trouble Shooting (10+yrs) • Organizational Skills (10+yrs)

• Office Supply Management • Vendor Supply Chain (10+yrs)

• Manufacturing (10+yrs) • Calibration (10+yrs)

• Expert Problem Solving • Team Player (10+yrs)

• Electrical Experience • Pricing (10+yrs)

• Record Keeping • Service Technician Experience

Purchasing / Invoicing

Processing (10+yrs)

• Microsoft 365, Excell, Powerpoint,

Outlook, Access, Teams (10+yrs)

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• Report Writing • Data Entry

• Time Management (10+yrs) • ERP Systems

Mechanical Engineering -

Knowledge of from school, Penn

State (3 yrs)

• Programmable Logic Controllers -

Knowledge of from school, Penn

State (2 yrs)

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• Assembly • Quality Assurance (10+yrs)

AutoCAD - Knowledge of from

school, Penn State (1 yr)

• Inventory, Purchasing, Logistics, &

Problem-Solving (10+yrs)

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A G

Office Equipment Routine

Maintenance

• • Appointment / Meeting scheduling

• Communication Skills (10+yrs)

WORK EXPERIENCE LICENSE SPECIALIST TEMPORARY 03/2025 to 10/2025 AVI Foodsystems, Inc Warren, OH

• 1. First contact with Health Departments

2. Assembled necessary information for food facilities to acquire Food licenses.

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• 3. I covered a territory covering 8-9 states, each county.

• 4. Renewals, original Plan Reviews, and scheduling inspections 5. Created a good working system with Branches and Managers in the field.

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PURCHASING ASSISTANT - TEMPORARY 11/2024 to 03/2025 Berk Enterprises Warren, OH

• 1. Was in charge of the BOL for shipping internationally

• 2. Emailing and updating clients in Japan, Vietnam, and China

• 3. Was first contact for any errors found in shipping OFFICE MANAGER 05/2023 to 08/2024

JMI Machining.LLC Youngstown, OH

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

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Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

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Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

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Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

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Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

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Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

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Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

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Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.

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Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.

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Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.

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Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

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INVENTORY & PURCHASING ASST / OWNER EXECUTIVE 09/2008 to 12/2022 ASST

Burnett Pools Inc. Cortland, OH

Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.

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• Checked prices and calculated totals for accurate invoice processing. Supervised inventory cycle counting processes, including accounting and surplus records, product damages and product returns.

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Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.

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• Performed data entry and ensured completion of proper paperwork.

• Coordinated, collected and maintained vendor and organizational records.

• Accurately recorded discrepancies of damaged parcels.

• Verified contents of inventory loads against shipping papers.

• Completed physical inventory counts each year.

Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

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• Managed team of 12 to ensure optimal productivity and inventory control. QUALITY CONTROL TECHNICIAN 04/1998 to 07/2008

4 Different Companies Warren, OH

• Generated detailed reports outlining results and recommendations. Inspected manufactured parts by reviewing visually and assessing dimensions.

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Evaluated samples against standards by completing measurements, visual inspections and other established tests.

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Safeguard customer requirements as well as product quality standards by delivering support.

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Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.

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Developed and audited practices, programs and reporting system metrics for optimal efficiency.

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Inspected Aluminum, Steel, Rubber, Vinyl covers, and Candy and compared against standards to meet regulatory requirements.

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Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.

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Performed visual assessment of products to evaluate conformance with quality standards.

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• Recorded and organized test data for report generation and analysis.

• Performed routine maintenance and calibration on testing equipment. Completed supporting documentation for testing procedures, including data capture forms, equipment logbooks and inventory forms.

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EDUCATION Mechanical Engineering, Mechanical Engineering Technology (Asst 06/2011 Degree) Shennago

Penn State University

Electronics Technology (Associate of Applied Science) San 02/1995 Antonio, TX

Hallmark Institute of Technology

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