Customer Service & Sales Professional (Remote)

Shahera Richards

n Destin, FL n *************@*****.*** n 850-***-****

Professional Summary

Customer Service & Sales professional with 5+ years of experience delivering high-quality client support in fast-paced industries. Skilled in remote customer support, data entry, Excel, social media communication, and sales. Recognized for problem-solving, strong communication, and ability to exceed performance targets. Seeking a full-time remote role where I can leverage my customer service expertise, technical proficiency, and organizational skills to drive customer satisfaction and team success.

Key Skills

1 Customer Service (Phone, Email, Chat, Social Media) 2 Data Entry & Records Management

3 Microsoft Excel & MS Office Suite

4 Sales & Relationship Building

5 Problem-Solving & Conflict Resolution

6 Time Management & Organization

7 Team Leadership & Training

8 Adaptability in Fast-Paced Environments

Professional Experience

Server / Waitress

Poppy's Hammer Heads Restaurant – Destin, FL Jul 2024 – Present 1 Delivered exceptional customer service to a high-volume restaurant environment. 2 Processed orders and payments with accuracy using POS systems. 3 Maintained cleanliness and ensured compliance with health and safety standards. 4 Handled guest concerns promptly, improving overall satisfaction scores. Restaurant Manager

The Green Panini – Destin, FL Aug 2022 – Present 1 Hired, trained, and supervised front-of-house and kitchen staff. 2 Managed inventory, supply orders, and cost control measures. 3 Implemented customer feedback programs, increasing repeat visits. 4 Oversaw daily operations to ensure smooth service and profitability. Sales Representative

Centerfield – Jamaica (Remote) Jan 2022 – Mar 2023 1 Built and maintained customer relationships while meeting sales targets. 2 Negotiated and closed sales deals through phone and online channels. 3 Conducted product presentations and explained features/benefits to clients. 4 Achieved or exceeded sales quotas on a consistent basis. Customer Service Representative

Sutherland Global Services – Jamaica (Remote) Nov 2019 – Jan 2022 1 Provided support via phone, email, chat, and social media to resolve customer inquiries. 2 Troubleshot technical issues and offered effective solutions. 3 Educated customers on product features, benefits, and usage. 4 Consistently exceeded performance metrics including first-call resolution and customer satisfaction. Education

Distinction College – Jamaica Diploma in Housekeeping Operations 2019 – 2020 McGrath High School – Jamaica Secondary Education 2012 – 2018

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