Experienced Retail and Operations Manager with Team Leadership

Shawnna Robbins-Hood

Bunch, OK *****

918-***-**** - ***************@******.***

professional summary

Dynamic manager with a proven track record at Cherokee Nation, Community Services, excelling in team leadership and customer service. Enhanced operational efficiency through strategic cost-saving initiatives and streamlined training programs, resulting in improved staff performance. Committed to fostering a productive environment while maximizing profitability and ensuring compliance with health regulations.

Knowledgeable with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making. Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control. Skills

• Customer service • Time management

• Team leadership • Customer service

Work History

05/2014 to Current Manager

Caney /Ridge Grocery – Welling,OK

• Managed and motivated employees to be productive and engaged in work.

• Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons.

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Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

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Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

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Maximized performance by monitoring daily activities and mentoring team members.

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• Cross-trained existing employees to maximize team agility and performance. 11/1998 to 03/2013 Manager of Administration and Finance Cherokee Nation, Community Services – Tahlequah, OK Led daily operations to ensure optimal inventory management and product availability

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Streamlined employee training programs, enhancing staff performance and retention

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• Implemented cost-saving initiatives, improving profitability across departments Developed and executed marketing strategies to increase customer engagement and sales

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Conducted regular performance evaluations, providing constructive feedback to team members

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Oversaw compliance with health and safety regulations, maintaining a secure shopping environment

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• Controlled costs to keep business operating within budget and increase profits. Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.

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Organized professional development programs for staff, leading to improved performance and skill sets.

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Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.

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Education

No Degree: Accounting And Health Education

Northeastern State University - Tahlequah, OK

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