Network And Server Specialist

BRIAN P. DENMAN

**** ******** **** **** ***, Estero FL, 33967 352-***-**** /********@*****.***

NETWORK and SERVER SPECIALIST

Results-oriented, innovative IT professional with over 25 years experience in systems administration, troubleshooting, and updating networks and data management.

SUMMARY OF QUALIFICATIONS

Adept at combining business objectives and technology, with an eye on minimum investment and maximum efficiency.

Broad experience in Server, Networking and Desktops.

Skilled in training large groups, including top executives, on progressive hardware and software systems.

Specialty in installing, servicing and supporting complex operating systems.

Excellent sales and management skills.

Proven track record of providing quality service to customers/end-users.

TECHNICAL EXPERTISE

Operating systems: MS-DOS; Windows (95, NT, 2000, XP, XP64, Vista, Vista 64 and Windows 7 through Windows 10); all versions of Mac OS.

Networking: Novell 3.X and 4.X: Microsoft NT 3.X and 4.X; Windows all versions Server; Windows Server 2003 thru 2012; Exchange Server and Active Directory.

Routers: Cisco, Unifi and Netgear.

Network Transport Equipment: Cisco, Linksys, Netgear and Watchgaurd Routers and Hubs and Access points; Routers VOIP phone systems; variety of NIC cards.

Network Protocols: Ethernet; Token Ring, 802.11b, 802.11g; ISDN; PPP; PPTP; ATM; Frame Relay; IPv4; IPv6; IPX; FTP and TCPIP.

Hardware: IBM, Compaq, HP, Macintosh, all IBM clones, Mac Desktops and Laptops.

Emulation Software: RAS/VPN, Unisys, 3270, as400, Citrix Xen App and Xen Desktop .

Business Software: Microsoft Office 365 all versions.

Specialty Software: TradeStation Platform- all versions; Polycom Video Conference, Dragon Naturally Speaking, Gemms Ecis

PROFESSIONAL EXPERIENCE

Hospman LLC

IT Manager 2016- Present

Manage IT for 8 Franchise hotels in Fort Myers, Sarasota and Tampa.

Manage facilities including Phone systems, office equipment and all Hotel needs.

Support property management systems for Marriot, IHG, Hilton and Wyndam.

Supported all WIFI systems.

Managed Routers Unifi, Netgear and Cisco.

Managed POS systems for restaurants and bars in the hotels.

Telephone and onsite support.

Purchased equipment.

Managed vendors Comcast and Spectrum.

Manage Key systems rfid and Bluetooth.

Early Learning Coalition of SWFL 2011- 2015

IT Facilities Manager

Provide Network, Server and Desktop support in a Microsoft environment.

Manage facilities including Phone systems, office equipment and all building needs

Completed server upgrades from Microsoft Server 2003 to Server 2008 then 2012

Completed RFP for network services then converted to new supplier

Installed Watchgaurd routers and Access Points including VPN connections

Installed Buffalo Terra Station network storage for Naples and Fort Myers office.

Upgrade Backup Exec to 2010 version.

Installed 100 line ShoreTel VOIP phone system for Fort Myers and Naples offices

Replaced all company laptops with Microsoft Surface Pro 3 tablets

Webcom It Solutions 2010-2011

IT Support Technician

Provide network and Server support for Medical Clients Server 2003 and 2008.

Provide Desktop Support Windows XP thru Windows 2007.

Support routers and wireless access points.

Support Citrix Installations and manage projects.

Install and upgrade Dell servers.

Support touch screen laptops and tablets.

Support Blackberry’s and Smartphone’s

Geeks Choice 2009-2010

Field Technician

Provide onsite service for clients in regards to hardware/software issues for personal computers.

Provide repairs and maintenance for all networking issues for business clients.

Opus International Inc. 2006-2010

Technology Director

Managed all technical aspects of company’s stock and futures trading software utilizing TradeStation, professional trading platform for financial market traders.

Coordinate packaging of software for distribution using Microsoft Installer.

Installed and trained customers on all aspects of SR1Trader Stocks and Futures, as well as Forex automated trading software.

Maintained technical and quality aspects of company website on a timely basis.

Managed website and deployment of SR1 application.

DISNEY WORLDWIDE SERVICES 1995 - 2006

Global Customer Support Center (GCSC) Manager, PC LAN Analyst Senior, Executive Support Analyst

Revised system outage recovery plan through improved telecommunications for all support teams, resulting in a 50% decrease in downtime.

Developed and implemented new printer purchase guidelines, including creation of shared network printers, resulting in corporate savings of $1.5 million per year.

Created and managed Executive Support Team to provide 24/7 support for Disney’s top executives.

Improved call speed and quality on Disney’s Help Desk by researching, purchasing and installing search engine hardware server for all departments.

Worked on high profile projects including network infrastructure, opening of new resorts, messaging and PDA rollout.

Exceeded management goals and expectations, resulting in recognition as leader for Customer Satisfaction Measurement Team and member of East Coast Leadership for Global Support Center.

Managed help desk coordinators and floor analysts’ day-to-day activities in IT call center that handled and resolved in excess of 10000 calls per week.

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