F&B Captain with Multinational Service Experience

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INDIAN WhatsApp: +91-750**-*****

KSA WhatsApp: +966-*****-****

**************@*****.***

HEERA SINGH SAMANT

F&B Captain

Birth Date: 07 May 2000

Nationality: Indian

Home Address: Lohaghat, Raushal

Marital Status:

Residence Location:

Unmarried

Champavat Dist, India

EDUCATION

Drishti – The Vision Institute of Hotel Management Haldwani B.Sc. In “Hotel Management”

QUALIFICATIONS

& COMPUTER

SKILLS

Microsoft Office

Creative thinking abilities

Handling complaints

Extensive knowledge of

event planning and

catering

Time management

Guest handling

Ability to organize and

set up a space

Jana expertise

LANGUAGES

Skill Level Years of Experience

Hindi Advanced Mother Language

English Advanced Second Language

Kumaoni Advanced Mother Language

HOTEL SYSTEM OPERA PMS XNPOS TABLECHECK MESSAGE BOX STRENGTHS SKILLS

Detail oriented

Relationship management

Upselling

Proactive problem solving

Employee relations

Multicultural background and Exposure

Loyalty and ethic

Hotel operations

SOS and SOP knowledge

Multi-tasking

PROFESSIONAL

EXPERIENCE

August 2025 – Present

F&B Captain

Location: Pincode, Mohali.

Company: Osian Café by Kunal Kapoor (Brewtiful Café LLP)

Perform all the necessary tasks to to service F&B as per SOP and hotel manual

Acquire in depth knowledge of café menu in order to assist and advise guests

Colleagues training and maintaining of track record to ensure service quality

Ensure proper organization, planning and control of supplies

Handling guest complains and concerns

December 2022 – April 2025

Waiter

Location: Riyadh, Saudi Arabia.

Company: Centro Olaya by Rotana

Facility: C Taste: All Day Dining, C Deli with Starbucks, Pool Bar, Room Service, Banquets with outdoor catering

Handled all shifts and outlets in the department

Barista with Starbucks coffee knowledge

Selected as colleague of the month in various months

Handled room service outlets including complaint handling December 2020 – October 2022

Team Leader (Food & Beverage Department)

Location: Goa, India

Company: Grand Hyatt Candolim, Goa, India

Facility: All Day Dining, In Room Dining, Lobby Lounge, Pool Bar, Meeting and Events.

Started as F&B Associate and promoted multiple times

Recognized as employee of the month multiple times June 2018 – November 2018

On Job Training (Food & Beverage Department)

Location: Ahmedabad, Gujarat, India

Company: Hotel Regenta INN by Royal Orchid

Facility: All Day Dining, In Room Dining, Lobby Lounge, Pool Bar, Meeting and Events. November 2017 – May 2018

Industrial Training (All four Departments)

Location: Goa, India

Company: Taj Holiday Village Resort & Spa

Facility: All Day Dining, In Room Dining, Lobby Lounge, Pool Bar, Meeting and Events. REFERENCES On request

CAREER LEVEL

Career Level: Expert Notice Period: can join immediately

Contact this candidate