Data Entry & Administrative Specialist with 7+ Years Experience

Mohd Karim

Bronx, NY 929-***-**** ️ ************@*****.*** LinkedIn: linkedin.com/in/mohd-karim/

U.S. Green Card Holder

Professional Summary

Results-driven Data Entry, Administrative & Collections Specialist with 7+ years of experience in healthcare, insurance, and corporate environments. Skilled at processing 500+ records daily with 98% accuracy, reducing errors, and streamlining workflows that saved teams 10+ hours monthly. Experienced in collections management, billing reconciliation, and clerical support, with proven ability to reduce outstanding accounts by up to 30% through proactive outreach. Advanced in Excel (Pivot Tables, VBA), SQL, and database management, with strong organizational, reporting, and customer service skills.

Core Skills

• High-Volume Data Entry & Accuracy (500+ records/day)

• Reporting & Analysis (Excel dashboards, audit prep, metrics tracking)

• Collections & Billing Support (customer outreach, payment tracking, dispute resolution)

• Clerical & Administrative Assistance (scheduling, correspondence, mail, filing)

• Database & Record Management (SQL queries, Access, proprietary systems)

• Compliance & Quality Assurance (HIPAA, financial regulations, QA audits)

• Customer Service (professional communication, inbound/outbound calls)

Professional Experience

Data Entry Specialist / Administrative & Reporting Support

Horizon Blue Cross Blue Shield – Newark, NJ Nov 2023 – Present

• Process and validate 500+ healthcare and billing records daily with 98% accuracy.

• Identified and corrected 150+ billing discrepancies monthly, reducing compliance issues by 20%.

• Designed Excel dashboards with pivot tables and charts, cutting reporting time by 25%.

• Generated audit-ready reports, supporting compliance and risk teams.

• Supported collections by tracking 200+ overdue accounts, reducing outstanding balances by 30% through proactive follow-up.

• Prepared regulatory correspondence, notices, and customer-facing communications.

• Provided clerical support including scheduling 40+ meetings/month, filing, mail distribution, and document scanning.

Data Entry Specialist / Clerical Assistant

Starlink Tech Inc – Bronx, NY Sep 2021 – Oct 2023

• Processed 1,000+ tax and billing records weekly, ensuring error-free reporting.

• Developed Excel templates and reports that improved reconciliation efficiency by 25%.

• Handled customer inquiries and payment disputes, maintaining professionalism while resolving issues.

• Assisted collections team by logging payment arrangements and preparing aging reports.

• Maintained accurate financial and operations databases, supporting audits and compliance reviews.

• Drafted correspondence, invoices, and notices to clients and staff.

• Performed clerical duties: phones, scheduling, mail handling, and visitor support.

• Collaborated with billing/finance teams to reconcile discrepancies and improve reporting accuracy.

Healthcare Data & Administrative Assistant

Tandym Group – Bronx, NY Mar 2020 – Aug 2021

Delivered high-quality customer service by resolving patient inquiries and billing discrepancies, ensuring accurate and timely payment processing.

Entered and audited healthcare and claims data with 100% HIPAA compliance, safeguarding patient confidentiality in an inpatient setting.

Scheduled and coordinated patient and staff appointments, optimizing resource utilization and avoiding conflicts across multiple departments.

Drafted professional memos, notices, and compliance reports for management teams, strengthening audit readiness and communication efficiency.

Performed clerical support duties including filing, scanning, mail handling, and supply management, maintaining smooth daily office operations.

Monitored and tracked outstanding patient balances, proactively supporting collections efforts and reducing delays in payment resolution.

Collaborated with medical staff and administrative teams to align administrative functions with patient care needs in an inpatient environment.

Data Entry Clerk / Clerical & Collections Support

Smart Tech – Queens, NY Sep 2018 – Feb 2020

• Digitized and processed 400+ enrollment and billing documents daily.

• Created Excel reports to track collections and account statuses, reducing errors by 20%.

• Conducted collections calls and follow-ups, resolving payment issues and disputes.

• Logged payment promises and reconciled customer accounts in internal systems.

• Prepared and mailed invoices, statements, and collection notices.

• Answered phones, greeted visitors, and handled general clerical requests.

• Coordinated with enrollment teams to verify missing information and complete records.

Technical Proficiencies

• Software & Tools: Microsoft Office Suite (Word, Outlook, PowerPoint, Excel [Advanced: Pivot Tables, Macros, VBA]), SAP, ETQ Reliance, Microsoft Access

• Databases: SQL (queries, validation), CRM & proprietary healthcare/insurance systems

• Data Formats: XML, JSON, financial/tax documentation

• Collaboration Tools: Microsoft Teams, Webex, Adobe Connect

Education & Training

Bachelor of Business Administration (BBA), Marketing – Stamford University Bangladesh, 2008

Professional Development (in progress / suggested to list):

• Excel for Business – Advanced (Coursera, 2024)

• Introduction to SQL (LinkedIn Learning, 2024)

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