Network Administrator & Help Desk Specialist

**/****

Associates Of Applied Science:

Network Administration

Academy College

Bloomington, MN

*************@*****.***

651-***-****

Minneapolis, MN 55443

WWW: Bold Profile

Skills

• Network troubleshooting

• Active directory management

• Firewall configuration

• Data compliance

• VPN administration

• Help desk support

• M365 - Power Automation

Education

Adaptable and efficient customer service professional with over 3 years of IT experience. Computer literate, with strong knowledge of OS, desktop, and laptop hardware systems, and firm-wide standard applications and utilities. To obtain a role that will allow the utilization of skills and abilities. Streamworks - Help Desk/Network Administrator

Blaine, MN

01/2023 - Current

Maximus - Help Desk Technician

Eagan, MN

08/2022 - 01/2023

Upsher Smith - Packaging Tech Lead

Plymouth, MN

06/2016 - 04/2019

JERRY THAO

Objective

Experience

• Respond to and resolve open tickets within SLA requirements.

• Respond to queries on the phone, via email, in person, or through remote access.

• Follow up on closed issues to ensure remediation was successful.

• Installation of new hardware and software.

• Maintain compliance with the Data Retention Policy. Monitor the organization's computer network, security system (Sophos), and ensure production availability.

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• Maintain local area network, wide area network, and mitigate any known error.

• Troubleshoot network-related issues for internal and external clients. Active Directory, SFTP (Cerberus) client's data, Printer's File Server, Security badge access (Keri Door System)

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• Firewall IP address block, WatchGuard VPN, DUO Proxy.

• Enable/Disable New hires and Termination process. High level of customer service satisfaction via telephone response, techniques, and responding appropriately to end-user problems.

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Assist in tracking help desk tickets and calls concerning application, network, and systems complications.

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Assign access right permission for multiple proprietary applications and client software.

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Support Software/Hardware on equipment such as printers, monitors, and copiers/scanners.

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Responsible for machine set up, materials, troubleshooting, and adjusting to the machine.

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• Overview of packaging tech's responsibilities and tasks per line. Available upon request

• Ensure team members are performing their job safely and effectively. References

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