Entrepreneurial Leader in Customer Service Operations

Summary

Results-driven business owner and customer service professional with 15+ years of experience in operations management, team leadership, and client relations. Demonstrated success creating safe, supportive learning environments and fostering strong partnerships with families and community members. Adept at financial oversight, staff collaboration, and delivering high-quality service that supports growth and long-term organizational success. Experience

Play N Learn Daycare

Owner and Operator, Fairfax, VA

11/2007 - Present

Manage daily operations of a licensed childcare facility, ensuring a safe, nurturing environment supporting children’s social, emotional, and physical development. Build and maintain strong relationships with parents through proactive communication and personalized support. Develop and implement age-appropriate educational activities to support early learning and school readiness. Perform monthly financial reviews including budgeting, cost analysis, and operational expense reporting. Oversee facility compliance, enrollment, scheduling, and recordkeeping. Signature Flight Services

Customer Service Representative, Dulles, VA

08/2003 - 07/2007

Responded to customer inquiries and provided high-quality assistance to ensure positive client experiences. Recorded detailed customer interaction data, including contact information and service history. Conducted sales performance research and provided insights to drive revenue growth. Shaw's Jewelers

Sales Representative, Alexandria, VA

03/1991 - 06/1996

Increased sales through upselling, product knowledge, and customer-focused recommendations. Built and maintained lasting client relationships through exceptional service and problem resolution. Accurately processed and tracked customer orders; identified and resolved order fulfillment issues. Skills

Customer Service & Support, Business Operations & Management, Financial Analysis & Budgeting, Relationship Building, Microsoft Office Suite, Organizational & Time Management, Team Leadership Education

General Studies

Northern Virginia Community College, Annandale, VA Courses towards a General Studies Degree.

General Studies

Trina Noori

Manassas, VA / ******@*****.*** / 571-***-****

Garfield High School, Woodbridge, VA

06/1990

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