Office Assistant, Receptionist, Administrative Ass
Resume:
Cynthia Martinez
El Mirage, AZ *****
****************@*****.***
Professional Summary
Energetic customer service specialist with 2+ years in office support, handling scheduling, dispatch, and database updates. Demonstrates strong Microsoft Office proficiency, attention to detail, and effective communication skills, ensuring efficient service and high customer satisfaction. Work Experience
Office Assistant
Prestigious Towing & Recovery LLC-Glendale, AZ
August 2023 to July 2025
• Delivered high-quality customer service by assisting walk-in clients and addressing inquiries promptly and professionally
• Scheduled and coordinated vehicle inspections, ensuring efficient and accurate appointment management
• Entered and maintained customer information from law enforcement and agency tow sheets with attention to detail
• Processed payments from owners, lien holders, and repossession agents, maintaining accurate records
• Released impounded vehicles and personal property to owners, safeguarding privacy and ensuring compliance
• Dispatched towing calls and prepared accurate quotes, supporting efficient operations and customer satisfaction
• Maintained inventory records and organized vehicle documentation, supporting office accuracy and workflow
• Filed for titles on abandoned vehicles and managed related administrative tasks
• Opened and closed the tow yard daily, ensuring security and readiness for business operations Auto Parts Driver
Parts Authority LLC-Peoria, AZ
February 2021 to August 2023
• Delivered auto parts promptly and safely, providing courteous service to customers and vendors
• Operated company vehicle in compliance with safety standards and company policies
• Utilized GPS navigation systems to efficiently locate destinations and optimize delivery routes
• Collected cash and checks from customers and vendors, ensuring accurate transaction records
• Picked up product returns from vendors, maintaining positive relationships and timely service Delivery Driver
GoPuff-Phoenix, AZ
September 2020 to January 2021
• Delivered essential goods promptly and safely, ensuring customer satisfaction with each order
• Navigated efficiently using GPS and web-based applications to locate destinations and optimize routes
• Drove personal vehicle in compliance with traffic and safety regulations
• Managed a flexible schedule by selecting delivery shifts, demonstrating strong time management skills Housekeeper
The Montecito Senior Living-Peoria, AZ
January 2019 to September 2020
• Cleaned an average of 12 resident homes daily, ensuring high standards of cleanliness and comfort
• Performed sweeping, mopping, vacuuming, dusting, changing bedding, and laundry services
• Cleaned and sanitized bathrooms, kitchens, patios, and managed trash removal
• Thoroughly cleaned vacant units to prepare for new residents
• Maintained villas and casitas, including:
Villas: 2 bedrooms, 2 bathrooms
Casitas: 1 bedroom, 1 bathroom; and 2 bedrooms, 1 bathroom Homemaker
Homemaker-Phoenix, AZ
May 2007 to November 2018
• Focused on the well-being and safety of children during daily school commutes outside district boundaries
• Managed household schedules and responsibilities to ensure timely school drop-offs and pick-ups for multiple age groups
• Coordinated after school programs, academics, and tutoring, demonstrating strong organizational skills Office Coordinator
Unlimited Services Building Maintenance-Phoenix, AZ December 2005 to May 2007
• Opened and closed the office daily, ensuring operational readiness and security
• Made daily cash deposits and maintained accurate financial records
• Composed business correspondence and proposals, supporting business development
• Evaluated and prioritized incoming mail and calls, ensuring prompt response and organization
• Generated proposals and processed contracts for new business, supporting sales initiatives
• Supervised appointment setters and created proposal lists for telemarketers and sales staff
• Generated leads to support the sales team and maintained customer databases
• Ran weekly computer backups to protect company data
• Assisted walk-in customers and visitors, providing excellent customer service Administrative Assistant
Dietz Crane Homes-Phoenix, AZ
November 2000 to December 2001
• Requested and tracked delivery of house and garage keys from vendors, ensuring accurate inventory
• Logged and maintained inventory of new keys and transmitters
• Sent correspondence to homeowners regarding walk-through and closing dates
• Requested and tracked certificates of insurance for general liability and workers’ compensation weekly
• Ran monthly NRS reports to support project tracking and compliance
• Provided receptionist coverage as needed, greeting visitors and handling incoming calls Education
Business Technology / Word Processing (Diploma)
Metro Tech Vocational School-Phoenix
August 1994 to May 1996
High School Diploma
Trevor G. Browne High School-Phoenix
August 1992 to May 1994
Skills
• Customer Service
• Microsoft Office
• Data Entry
• Administrative experience
• Attention to detail
• Dispatching
• Scheduling
• Inventory management
• Receptionist
• Interpersonal communication
• Microsoft Outlook
• Computer literacy
• Filing
• Irate customers
• Can work w/ limited supervision
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