Sales & Client Relations Professional with Healthcare Cadence
Resume:
Daria A. Johnson
******************@*****.***
Stone Mountain, GA 30088
Education
Newbury College Brookline, MA
Bachelor of Science; Health Care Management 2016
Awards & Honors
●Dean’s List Fall 2012- May 2016
●G.P.A. - 3.78/4.0
●Treasurer of Phi Eta Sigma Honor Society
●Alpha Chi National College Honor Society
●Included in the 2016 edition of Who's Who Among Students in American Universities & Colleges
Skills Summary .
Driven sales professional with a background in customer service, healthcare administration, and claims management. Skilled in client relations, prospecting, and consultative selling with proven ability to build trust and drive results. Seeking to launch a career in sales with a company that values initiative and performance.
Experience
Independent Contractor – Merchant Service Sales Representative
January 2025- Present
Omega Bank Services Atlanta, GA
·Provide customized payment processing solutions to small business owners, helping reduce fees and increase efficiency.
·Prospect and acquire small business clients for payment processing solutions.
·Educate clients on various payment tools, including POS systems, terminals, and mobile payment options.
·Handle client acquisition through outreach, relationship building, and needs-based consulting.
·Support ongoing client needs, monitor account activity, and coordinate with Omega Bank Card Services for underwriting and technical support.
Workers Compensation Claims Specialist
August 2021- December 2024
Corvel Corporation Atlanta, GA
·Manage various contracts and accounts providing accurate records and ensured compliance with legal and regulatory requirements.
·Utilize extensive knowledge of principles and regulations to provide comprehensive support to stakeholders.
·Conduct research on claims, contracts, analyzed data, and provide policy recommendations to senior management.
·Demonstrate exceptional oral and written communication skills advising and consulting with clients, employers, medical professionals, insurance and contractors.
·Provide guidance and training to employees on policies and procedures, resulting in improved compliance and reduced claims.
·Collaborate with cross-functional teams to ensure timely and accurate processing of claims, contracts and related documentation.
·Develop and maintain positive relationships with clients, stakeholders, and medical providers through effective communication and negotiation skills.
·Conduct periodic assessments, practices, and policies to identify areas for improvement and deliver guidance and training to various stakeholders.
Patient Access Representative II
November 2016- August 2021
Emory University Hospital Atlanta, GA
●Manage the schedule of 14+ surgeons at Emory University Hospital maximizing the surgeon’s schedule and organizations revenue.
●Obtain demographic and insurance information on all patients for accurate care and payment processing.
●Communicate with clients prior to surgical procedure to provide information and obtain consent.
●Follow up with clients after surgical procedures on general wellness and experience during and post the procedure.
●Work cohesively with other teams to obtain and provide relevant medical information on a need to know basis.
●Identify patients who require early financial counseling intervention and collects on self-pay accounts, copay and deductibles.
Practice Assistant II
April 2016- September 2016
Brigham and Women’s Hospital Boston, MA
●Schedule patient office visits and consultations; diagnostic tests, procedures, and radiology; pre-admission testing; and OR procedures, using electronic systems.
●Manage healthcare provider calendars, facilitate meeting arrangements, coordinate events, schedule and manage travel arrangements and accommodations, and ensure adequate supplies and materials are available when needed.
●Answer, screen, and triage incoming calls from patients, referring providers, and colleagues, providing information when appropriate and relaying questions to the faculty when required.
●Prepare for clinic by providing schedules and charts to front office staff; communicating discrepancies in patients charts to include missing referrals.
●Check patients eligibility prior to office visits; follow-up on missing/incorrect registration and insurance data when ED, or inpatient claims are denied.
Professional Affiliations
·National Association of Healthcare Access Management (NAHAM)
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