Customer Service Specialist with 10 Years Experience

CHRISCHENDA POGGENPOEL

** ****** **** ************* 071******* ******************@*****.***

Skills Summary

Customer service specialist with 10 years experience along with a client service management certificate

EDUCATION

Matric 2012

Oxbridge Academy 2022 – Client Service Fundamentals Course Experience

Western Cape Education Department

Position: (PAY ) Programme Internship

Duration: April 2013 – April 2014 Duties:

Administration:

• Perform general clerical work

• Assisting with maintenance of the office attendance registers

• Typing and / or word processing

• Sorting and distributing mail / faxes

• Preparing and monitoring correspondence

• Performing reception duties -answering telephones, recording messages and dealing with queries

• Photocopying

• Filing

• Faxing

• Maintaining manual and computerised records or management information systems

• Maintaining inventory

• Typing out letters to schools

• Typing out letters to suppliers

• Processing orders

• Answer queries in Director’s office

2

• Take messages for Director

• Make bookings for the use of the boardroom Office helper / assistant for (LTSM ):

• Follow up of outstanding requisitions

• Prepare adverts

• Compiling bids

• Writing out orders

• Issuing orders to successful suppliers

Informing schools of outcome and balances in writing

• Managed school budgets

• Communicate telephonically and in person with principles and suppliers

• Placing of school orders to suppliers

• Verify and countersign orders

• Follow up on deliveries

• Other duties as assigned

Capita: Customer Service Advisor

Duration: March 2015 – August 2015 Duties:

• Dealing with network issues

• Dealing with fault diagnosis on handset

• Dealing with billing queries

• Dealing with network investigations

• Taking payments

• Dealing with all customer queries

Webhelp SA: Online Customer Care(email correspondence) Duration: March 2016 – September 2016 Duties:

● Amend all orders on customers accounts

● Arrange collections for returns

● Arrange delivery of goods

● Amend customer details

● Track orders

● Handle customer complaints

● Deal with all billing queries

● Deal with all account queries

3

Webhelp SA: Web chat advisor

Duration: September 2016- February 2017 Duties:

● Dealt with all customer complaints via web chat

● Dealt with all account queries via web chat

● Dealt with orders, collections, replacements etc via web chat Hwseta: Social auxiliary student Duration:

February 2017- November 2017 Duties:

● Counsel students at Aloe Junior High School and Tafelsig High School

● Fill clients case work in file

● Have treatment groups with learners

● Facilitator at Tafelsig High School after school programme ● Have community outreach in different communities

● Compiling of process notes

● Completion of psycho-social assessments

Achievement Awards Group: Client Service Consultant Duration: November 2017 – September 2021

Duties:

● Handling all mobile disputes queries

● Investigating IMEI number

● Emailing participants requesting proof of sales for mobile disputes

● Calling participants regarding invoices

● Investigating mobile disputes invoices

● Dealing directly with client regarding mobile disputes

● Investigating claims of consumer electronics and digital appliances

● Capturing the claims of consumer electronics and digital appliances on excel spreadsheet

● Contacting participants regarding claims capturing Amazon Dev Centre SA: WFH Customer Service Associate (International Call Centre) Inbound calls and Webchat

Duration: October 2021 – January 2022 Duties:

● Answer all customer billing inquiries

4

● Track customer packages

● Assist customers with searching for products on Amazon website

● Liaise with couriers for more information on packages

● Website troubleshooting

Tech Mahindra: Customer Service Agent

Duration: April 2022 – Current Duties:

• Engage with customers telephonically

• Assist with all customer accounts

• Assist with customer billing queries

• Perform sim swops

• Basic device and router troubleshooting

References:

Western Cape Education Department : Mr Le Keur (Assistant Director) Tel: (021-***-**** Capita : Mr Samsodien (Team Leader) 072*******

Webhelp SA: Mr. Lee Swarts (Team Leader) +276******** Achievement Awards Group : Gordon Wilson: 082-***-**** ( Account Director ) Tech Mahindra : Eric Windvoel 068*******

Contact this candidate