Security Concierge Vigilant, Dependable, Detail-Oriented
Resume:
Thomas Grassano
Objective - To be an astute learner and the best performer in an organization. So that I can build a stable and productive career by utilizing my skills and staying motivated. College Point, NY 11356
************@*****.***
Professional Summary
I am a very reliable, organized and confident person. Also adaptable, personable, vigilant and very helpful, a great team player. I learn quickly, possess excellent memorization and numerical skills, pay great attention to detail and take pride in everything I do. Always determined to do my best and never stop learning. Very strong and energetic.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Concierge/Security Officer
GardaWorld Security Services US-Manhattan, NY
February 2025 to Present
• Provided exceptional customer service and ensured the safety and security of all guests as a concierge security officer.
• Maintained a professional appearance and demeanor at all times, representing the company in a positive manner.
• Monitored surveillance cameras and conducted regular patrols to identify any potential security risks or suspicious activities.
• Performed routine checks of fire safety equipment, such as fire extinguishers and alarms, ensuring they were in proper working condition.
• Developed strong relationships with residents, visitors, and staff members through effective communication skills and friendly interactions.
• Created detailed incident reports documenting any security-related issues or incidents that occurred during shifts.
Preloader/Package Handler
UPS-New York, NY
August 2024 to January 2025
Pulling packages from the belt and loading in truck in numerical order. Scanning and sorting. Go on the road with drivers and assist with deliveries.
Health Coach
Self Employed-College Point, NY
December 2020 to June 2024
Personal training and meal planning. Provides mental wellness. Operations Associate
DoorDash-Long Island City, NY
May 2023 to April 2024
Picking orders with scanner phones and packing. Food handling and inspection. Stocking and receiving. Scanning and sorting incoming merchandise. Heavy lifting. Building and wrapping pallets. Audits and cycle counts. Dispatching.
Stock/Recovery Clerk
BJ's Wholesale Club-College Point, NY
February 2022 to April 2023
Locate items in the wrong place and putting them where they belong. Stocking, pricing, rotate and keep uniform. Use a RF scanner for more accurate storage and location of product information. Assist customers with finding products and placing heavy items into their cart. Building, wrapping and removing empty pallets, transporting them to the stockroom. Maintain the stockroom, break down boxes, operate baler, floor scrubber and hand jack. Loading and unloading. Package Handler
FedEx-Long Island City, NY
October 2021 to July 2022
Lifting, moving and scanning a large number of lite and heavy packages. Packing and taping. Managing inbound and outbound shipments. Train new hires.
Field Technician
Matchpoint-College Point, NY
April 2007 to September 2021
Painting and striping. Operate a squeegee and wheelbarrow in parks, tennis courts, highways and parking lots. Mix chemicals and colors. Loading and unloading trucks. Equipment maintenance. Security Officer/Fire Guard
All Star Security-Manhattan, NY
May 1999 to February 2007
Observation and crowd control. Customer service and ID verification. Keep accurate log records. Maintain all fire and safety equipment. Conduct fire drills. Waiter/Server
Gems Caterers-Great Neck, NY
March 1994 to April 1999
Taking orders and serving food. Working the smorgasburg. Kitchen assistance and cleaning. Set up and breakdown of tables and rooms.
Inventory Specialist/Auditor
Alexanders-Flushing, NY
July 1989 to February 1994
Stocking, pricing, rotate and keep uniform. Maintain stockroom. Shipping and receiving. Loading and unloading. Lite bookkeeping. Counting money and cycle counts. Education
Food and Nutrition (Associate Degree)
Brooklyn College-Brooklyn, NY
April 2017 to June 2019
High School Diploma
Flushing High School-Flushing, NY
September 1985 to June 1988
Skills
• Crowd control
• Hazard identification
• Personal Training
• PC Proficient
• Report writing
• Physical access control management
• Patrolling
• Communication skills
• CPR
• Emergency Management
• First aid
• Physical security log maintenance
• Computer skills
• Data entry
• Surveillance
• Public address systems for security
• Loss prevention
• CCTV
• Loss prevention investigations
• Crisis Intervention
• Emergency response procedures
• Phone etiquette
• Physical security incident investigation
• Security - Security experience (6-10 years)
• Security escort duties
• AED operation
• Physical security incident reporting
• Conflict management
• Dietetics
• Customer service
• Front desk
• Two-way radio communication
• Accident investigations
• Access control systems
Languages
• Spanish - Intermediate
• English - Fluent
• Italian - Intermediate
• Mandarin - Beginner
Awards
Excellent Leadership - Outstanding Football Coach
January 2006
Certificate of completion for charity work with the National Multiple Sclerosis Society, New York City Chapter
June 2001
Certifications and Licenses
Security License, 8 Hour Pre-Assignment, 16 Hour On The Job Training, F- O1, F-02, F-03, F-04, Xray, Emergency Management, Crisis Intervention, Anti Terrorism, Hazmat, CPR, First Aid, AED
March 2024 to Present
ISSA Certification - Personal Trainer
November 2019 to Present
Certified Lifeguard
May 1990 to Present
Certified Protection Officer (CPO)
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