Administrative Professional with Healthcare & Onboarding Expertise

Charia D. McCray

412-***-**** ********@*****.***

PROFILE

Committed and motivated Administrative Professional dedicated to providing support, excellent customer service, confidentiality, and attention to detail while working with a diverse client base

PROFESSIONAL EXPERIENCE

CVS Health, Pittsburgh, PA

Benefits Verification Representative

September 2025-Present

Communicate with patients and professionals: Make and receive calls to patients, healthcare professionals, and insurance providers to verify coverage details.

Gather and verify insurance information: Collect and document necessary information like policy numbers and group numbers to confirm coverage.

Process authorizations: Handle pre-authorization, referrals, and pre-determination requirements for medications and services.

Explain benefits and costs: Clearly communicate the extent of insurance coverage, potential financial responsibility, and the overall benefits verification process to patients.

Resolve issues: Investigate and resolve conflicts or challenges that arise during the verification process.

Maintain records: Document all activities accurately and maintain detailed records in the company's computer systems.

BNY Mellon, Pittsburgh, PA

Intermediate Representative, Client Onboarding March 2022-April 2025

Logged requests and input into system

Quality Checks

Onboarded associated processing

Chatham University, Pittsburgh, PA

Admissions Data Entry Clerk

May 2021-December 2021

Conducted data entry and scanning of admissions applications into Slate CRM system

Evaluated transcripts, calculated GPAs, and performed data entry into student information systems

Managed inbox messages, distributed information within the system, and printed/mail letters for decided students

Ensured annual archive of enrolled students was completed in compliance with document retention policies

UPMC, Pittsburgh, PA

Administrative Assistant-Associate

June 2020 - May 2021

Managed patient appointments and schedules for individual and group sessions, ensuring smooth operations

Organized and maintained clinical forms and filing systems for efficient record-keeping

Provided administrative support for CRS Ambulatory Outpatient Programs, coordinating appointments and meetings

Responded to inquiries regarding services provided by CRS Outpatient Services

University of Pittsburgh (Various ALL-TEMPS Positions), Pittsburgh, PA June 2019 – March 2022

Administrative Assistant, UPMC Hillman Cancer Center

Batched donation checks for processing and printed acknowledgment letters for University of Pittsburgh

Scheduled meetings and assisted frontline fundraisers with office tasks.

Filed reimbursement requests and answered phones efficiently.

Assistant Membership Coordinator, The Comparative and International Education Society

Confirmed logistics for upcoming conference

Created certificates for Comparative and International Education Society (CIES) members

Administrative Assistant, Division of Rheumatology and Clinical Immunology

Assisted with the development and coordination of a conference itinerary

Set up conference rooms for meetings, including technology set up and troubleshooting

Accurately captured and distributed meeting minutes

Calendar management

Administrative Assistant, Medical Alumni Association

Assisted with event coordination, including event preparation, set up, and registration

Served in a receptionist capacity, providing administrative and office support to staff

Administrative Assistant, Sports Medicine and Nutrition

Supported faculty and staff by recording meeting minutes, compiling orientation packets, and ordering office supplies

Served as primary receptionist, answering phones, greeting visitors, and providing directions and information

Dream Center Education Holdings (Formerly EDMC), Pittsburgh, PA December 2006 – February 2019

Enrollment Specialist II (2015 - 2019)

Learned and executed registrar related functions, including processing enrollment and education verifications

Fulfilled transcript requests in an efficient and accurate manner

Assisted with updating and running reports, including changes to class enrollments

Adhered to all regulations and policies, especially student confidentiality and information security

Transcript Processor (2006 - 2015)

Processed an average of 900 transcript request forms per month while maintaining a quality assurance rating of 99%

Requested transcripts for students from various educational institutions and developed a system of timely follow up and coordination with student’s admissions representative to ensure the receipt of needed transcripts and documents

Responsible for the accurate entry of transcripts into the Student Transcript System

Administered manual checks and money orders when required for transcript requests

Aetna Insurance, Pittsburgh, PA

September 2005 – June 2006

Customer Service Representative

Provided expedient assistance to members with questions on their claims or benefits statuses

Used high attention to detail to troubleshoot and resolve issues that would delay claim processing

Followed all regulatory and compliance guidelines, including HIPPA confidentiality

Dominion Gas, Pittsburgh, PA

Customer Service Representative (Contractor/Temporary position)

June-August 2005

Responsible for providing friendly and efficient assistance to current customers with questions about their accounts and enrollment into new programs

Accurately maintained current accounts and updated information for customers

PNC Bank, Pittsburgh, PA

Financial Services Consultant

February 2004 – May 2005

Provided excellent telephone customer service to clients, answering account inquiries, and solving client issues in a timely, accurate, and confidential manner

Appropriately directed client calls to specific departments that could best assist them

EDUCATION

Master of Science, Criminal Justice, Kaplan University, Online

Bachelor of Arts, Administration of Justice, University of Pittsburgh, Pittsburgh, PA

SKILLS

Microsoft Word Microsoft Excel CampusVue ImageNow Student Transcript System Outlook EPIC Panther Express Slate Access Messaging Hub Analysis and Reporting Tool

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