Remote Customer Service Specialist with Training Experience
Resume:
iQor, Houston, TX
To conduct final interviews for possible agents. To construct a lessen plan, job aids, quizzes and tests, set forth company policies and uphold them. To conduct an 8- week training for an utilities company based out of NY. Product and how to answer calls with our policies in play. Up train when needed and coaching and feedback as well.
02/2014 - 10/2015 Cashier
Cha Cho's, Houston, TX
Handled walk-in customers, took payments, processed refunds, resolved customer concerns, placed menu orders, seated guests, prepared food orders, handed menus to customers, and cleaned public areas to ensure a safe and clean work environment.
01/2014 - 02/2014 Hostess
Cheesecake Factory, Katy, TX
Greeted customers and seat them in available area. Checked restaurant for available and to have tables cleared when customers leave. Provided menu and done refills as needed.
09/2008 - 10/2010 Customer Service Representative
ACS, Inc, HOUSTON, TX
Answered and resolved issues of online clients . Obtained orders and help with billing issues.
09/2003 - 03/2005 Parking Attendant
Central Parking System, TX
JOY BUTLER
8619 Valley South Dr., HOUSTON, TX 77078
Phone: 832-***-****
Email: ***********@*****.***
Objective
My objective is to obtain a job in customer service that may turn into a career. I'm looking to continue to improve my communication skills and multitasking within a high pace environment. I am a very detailed oriented person seeking a position as a customer service representative or a trainer of a call center environment to achieve customer satisfaction goals. Ability Summary
Communication skills: excellent communication skills which allows me to build strong relationships. Problem solving skills: ability to solve quickly and efficiently Customer focus: making the customer top priority
Experience: 7 years in a call center setting. 2 year as a call center Trainer. 4 years as a Training assistant. 15 years customer service experience.
Teamwork
Remote customer service representative: detail orientated and self motivated with virtual. Customer service representative: An attentive and communicative person with 6 years of inbound call center experience.
Management: supervising a team of 15+ with attendance, policy rules, and compliance. Employment History
Controlled access to and monitors usage of assigned parking facilities. Ensured the parking system is working properly. Interacted with visitors to provide information and assistance, and reports necessary repairs or problems to the appropriate individuals and cashed visitors out upon leaving parking area. 07/2003 - 08/2003 Driver
Dominoes Pizza, Houston, TX
Delivered pizza to home owner. Answered phones and take orders. 02/2001 - 11/2002 Preboard Screener
Huntleigh USA, Houston, TX
Screened passengers, luggage for unauthorized gears, items to ensure safety compliance was conducted on a daily basis.
09/1999 - 02/2000 Cashier
Churches Chicken, Houston, TX
Greeted customers entering establishments. Received payment by cash, check, credit cards, vouchers, or automatic debits. Issued receipts, refunds, credits, or change due to customers. Assisted customers by providing information and resolving their complaints. Obtained food orders.
Medical
2 Years at College or a Technical or Vocational School MB Smiley High School, Houston, TX
Education History
Occupational Licenses, Certificates and Training
Honors & Activities
Additional Information
Detailed References
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