Administrative Support & Client Services Professional

NIRMAL RANA

682-***-**** ● Fort Worth, TX ● **************@*****.***

PROFESSIONAL SUMMARY

Administrative and customer service professional with over 6 years of experience as an Administrative Assistant and Postal Clerk in government offices in Nepal, and currently working as a Remote Insurance agent in the US. Skilled in client support, documentation, and administrative operations.

CORE SKILLS

Customer Service & Public

Relations

Data Entry & Database

Update

Problem Solving & Conflict

Resolution

Proficient in MS Office Suite Adobe PageMaker Digital Filing Meeting Coordination Government

Reporting/Compliance

Staff Training & Process

Improvement

RELEVANT EXPERIENCE

Remote Insurance Agent Aug. 2025- Running

Everise Florida, USA

Provided virtual consultations via phone and email to educate clients on coverage options and policy features.

Assisted clients with policy enrollment, renewals, and adjustment while ensuring compliance with state and federal insurance regulations.

Conducted needs analysis to match customers with suitable medicare plan. Administrative Assistant Oct 2020 – April. 2025

District Administration Office Gorkha, Nepal

● Managed the intake and maintenance of over 7,000 official records for regulatory and audit purposes.

● Reviewed 1,500+ monthly applications for government services, ensuring compliance with national standards.

● Coordinated identity and document issuance, including citizenship certificates and e- passports.

● Supported departmental meetings by organizing logistics and drafting formal minutes and reports.

● Mentored junior staff in daily office procedures and customer interaction protocols. Administrative Clerk May. 2019 – Sept. 2020

Gorkha Municipality Office Gorkha, Nepal

Collected and entered vital event data (births, deaths, marriages, migrations) using the MIS system.

Liaised with ward-level personnel to ensure accurate digital record updates.

Submitted required reports to provincial offices in accordance with schedule and formatting standards.

Postal Clerk Mar. 2018 – April. 2019

District Post Office Manang, Nepal

Handled customer-facing postal services, including calculating postage and processing mail payments.

Ensured secure dispatch and delivery tracking for over 5,000 mail items annually.

Maintained accurate records of all incoming and outgoing correspondence using manual and digital logs.

LICENSE

Texas General Lines Agent- Life, Accident, Health and HMO EDUCATION

Bachelor in Business Studies

Tribhuvan University, Nepal

CERTIFCATIONS

Advance Computer Course

B3 Computer Institute

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