Client-Focused Customer Support Professional (5+ yrs)

ERIC HOLDER

Phoenix, AZ ***********@*****.*** 602-***-**** linkedin.com/in/ericholder

CUSTOMER SUCCESS CLIENT ENGAGEMENT SALES ENABLEMENT ONBOARDING

& RETENTION

Customer-focused professional with 5+ years of experience driving client satisfaction, retention, and revenue across B2B service and SaaS industries. Proven track record of exceeding sales and service goals through proactive engagement, consultative communication, and cross-functional collaboration. Skilled in managing high-volume accounts, nurturing inbound leads, and delivering measurable business results. PROFESSIONAL EXPERIENCE

Sustain LLC – Remote (New Waterford, OH)

Account Success Manager – National Site Services

Feb 2023 – Present

• Exceeded annual quota with $2.8M revenue (vs. $1.2M goal) and 20 new accounts closed.

• Manage 100–200 active prospects and 45–50 accounts, coordinating nationwide rentals for large-scale job sites.

• Conduct 500+ emails and 250+ calls weekly to engage leads, qualify needs, and convert new business.

• Collaborate with vendors and internal teams to fulfill multi-service client requests across 10+ product categories.

• Built repeat relationships through responsiveness and consultative support, resulting in consistent account growth.

MarketerHire – Remote (San Francisco, CA)

Senior Customer Growth Specialist

May 2022 – Feb 2023

• Drove client acquisition through consultative sales conversations and onboarding education.

• Matched marketing leaders with vetted talent while maintaining high satisfaction scores.

• Exceeded activity and retention KPIs through consistent follow-up and value-driven engagement.

• Served as primary client contact for renewals, upsells, and service escalations. Metromile – Remote (Tempe, AZ)

Insurance Sales Representative

Mar 2021 – May 2022

• Managed a high-volume inbound pipeline, providing personalized insurance solutions.

• Delivered transparent policy explanations and maintained strong client satisfaction.

• Consistently exceeded monthly conversion and retention targets. Mobile Mini – Hybrid (Phoenix, AZ)

Account Success Manager – National Accounts

Jun 2019 – Mar 2021

• Exceeded quota 300%+ by proactively managing large national customer accounts.

• Served as primary point of contact for site rentals and equipment needs across multi-state projects.

• Trained clients on customer portal functionality, improving retention and account efficiency.

• Partnered cross-functionally to ensure timely, accurate service fulfillment. EDUCATION & CERTIFICATIONS

University of Phoenix – Phoenix, AZ

Associate of Business, June 2010

Arizona Department of Insurance and Financial Institutions – Phoenix, AZ Personal Lines Insurance Producer License (Active since 2017) United States Air Force – Glendale, AZ

SrA, Tactical Fighter Aircraft Powerplant & Airframe Mechanics (1995–1999) TECHNICAL SKILLS & STRENGTHS

• CRM Systems: Salesforce, HubSpot, Apollo.io, Microsoft Outlook Suite, Google Suite

• Sales & Client Success: Onboarding, renewals, upselling, retention, pipeline management

• Communication: Email, phone, and video engagement; relationship building with executives and operations teams

• Performance: Data-driven decision making, consistent quota achievement, and KPI tracking

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