Operations Leader with Client Relations Focus
Resume:
R
Jovana
Russell
j.yolandarussell@gmail
.com
Bronx, New York 10460
SUMMARY
Dynamic operations leader with a proven track record at Love Your Mind Mental Health Counseling, excelling in budget management and customer relationship strategies. Adept at analyzing market trends and optimizing processes, I foster team development and enhance service delivery, ensuring objectives are consistently met while cultivating strong stakeholder relationships.
SKILLS
Accounting software proficiency:
QuickBooks, Quicken, Excel
Bookkeeping and payroll management
Property management software:
Tenant Pro 7
Knowledge of Child Plus and Wes/CAPS
systems
Familiarity with Therapy Notes and
WIX
Microsoft Office applications expertise
Utilization of PHQ-9, GAD-7, PCL-5
(PTSD), CSSRS, CAGE-AID assessments
Typing speed: 50 wpm
Critical thinking skills
Active listening abilities
Document preparation expertise
Dispute resolution strategies
Payroll processing and direct deposit
management
Computer competency skills
Insurance verification processes
Client scheduling techniques
Stress management strategies
Life skills development facilitation
Operations management expertise
Customer relationship management
strategies
Budget management skills
Problem-solving abilities
Leadership development initiatives
Mentorship facilitation techniques
EXPERIENCE
Vice President of Operations
Mamaroneck, NY
Love Your Mind Mental Health Counseling/ Oct 2024 to Current Analyzed market trends to identify new business opportunities. Monitored performance metrics to ensure that established objectives were met or exceeded.
Maintained relationships with external organizations such as government agencies, regulatory bodies.
Lead initiatives aimed at improving customer service levels through process optimization.
Organized meetings between senior management personnel to discuss operational strategies and objectives.
Created reports summarizing operational results for management review. Negotiated contracts with vendors, suppliers, customers, and other stakeholders as required.
Managed daily operations, including budgeting, forecasting, resource planning, and scheduling.
Proverbs 31 Influencer
Bronx, NY/ Sep 2023 to Current
Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
Provided guidance and mentorship to young adults on personal development topics. Coached young adults on communication techniques, problem solving strategies, and goal setting practices.
Provided resources for; housing, employment, spiritual guidance and mental Health counseling.
Footprints Mental Health Counseling
The Bronx, NY/ Aug 2022 to Apr 2024
Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization Researched, identified and maintained knowledge of labor regulations, legal requirements and government reporting regulations
Supervised HR Department employees by directing activities and monitoring performance
Responded to patient concerns and inquiries professionally and efficiently Met patient needs by devising and coordinating highly tailored care plans for each individual
Collaborated with multi-disciplinary staff to improve overall patient care and response times
Directed, supervised and evaluated medical, clerical or maintenance personnel Coordinated work activities and scheduling of medical, nursing and physical plant staff Verified patients' insurance and payment methods during admissions or check-in processes
Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care
Audited, reviewed and compiled payroll reports, records and related summaries Enforced payroll-related policies, procedures and regulations to adhere to changing company and governmental standards
Managed payroll for temporary, hourly and salaried employees. Footprints Mental Health Counseling
Bronx, NY/ Aug 2022 to Dec 2022
Recruited, trained, supervised, evaluated and mentored staff members. Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
Conducted comprehensive interviews with potential clients to determine eligibility for services.
Assisted in determining appropriate referrals for clients to other community agencies or programs.
Offered crisis intervention techniques when needed. Conducted patient intake interviews to collect medical information and insurance details.
Sheltering Arms Children and Family Services
New York/ Oct 2019 to Aug 2022
Intake specialist, recruiting and overseeing the eligibility and enrollment of children Conducting home visits throughout the school year and identifying strengths and opportunities
Promoting parent involvement and providing ongoing support in the program Providing families with community resources and ensures that the family is able to reach short and long term goals
Developing and planning activities for children that will support their optimal growth and enhance the relationship between parent and child. Sheltering Arms Children and Family Services
Bronx, New York/ Oct 2017 to Oct 2019
Collecting, processing, and monitoring fees; completing bank reconciliation statements
Maintaining child and staff attendance records, and staff vacation and sick leave Providing receptionist/clerical coverage as needed Preparing/typing lists, records, absence notices, late fee notices, completing monthly reports and maintaining equipment inventory
Assisting in completion of CACFP eligibility process to determine free, reduced fee or paid meals
Calculated accurate wages, including overtime, salary increases and bonuses Managed payroll for temporary, hourly and salaried employees. New Birth New York Church
May 2015 to May 2016
Works with the Treasurer with respect to all financial matters, including account maintenance, deposit, withdrawals, investment activity, report preparation, and bill payment
Acts as Church Treasurer when the Treasurer is absent or unable to perform their activities
Divided specific tasks with the Treasurer as agreed upon Ensures that procedures for collection, counting, depositing and reporting donations are followed
Assists in the preparation of periodic financial reports to the Finance Committee, Session and congregation
Works with the Treasurer to ensure that all financial policies and procedures are followed
Ensures that an internal audit of the Church's financial records is performed annually Is elected for a period of one year, and may serve for no more than three consecutive terms.
Liberty Tax Service Bronx
New York/ Jan 2014 to May 2016
Compile quarterly and year-end tax provisions
Responsible for maintaining all tax related accounts Compile tax accounting package
Prepare quarterly estimated tax payment computation Ensure all tax filing deadlines (i.e
All extension, estimates, and returns) are met
Respond or assist in responding questions or enquires from IRS or S&L tax authorities Assisting Immigrant families in applying for ITIN. Food Bank NYC
New York/ Jan 2012 to Mar 2014
Performed quality reviews of returns prepared by volunteer tax preparers Checked for accuracy and completeness
Assisted other tax preparers with more complex tax returns that included issues such as itemizations, write-offs, stocks, bonds, etc
Assisted eligible with applications for SNAP benefits and/or Medicaid. Bronx Lebanon Child Study Center
Bronx, NY/ Oct 2009 to Jun 2013
Assisted in the coordination of support groups for parent/ caregivers of children with special needs.
The Mohegan School
Sep 2009 to Jun 2012
IEP interpretation
Custody hearings
State of health insurance enrollment and re-certification NYC Medicaid and health insurance
Snap benefits applications and recertification
NYCHA applications and recertification
Section 8 recertifications
Housing connect applications
ACS Child Care Applications.
Cerebral Palsy Associations of NYS
Bronx, New York/ Sep 2008 to Jun 2010
Logged daily activities
Light housekeeping
Assisted clients with disabilities with activities of daily living Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living
Supervised medication administration, personal hygiene and other activities of daily living
Followed care plan and directions to administer medications Assisted individuals in learning and developing new skills. DSS Services
New York, New York/ Jan 2007 to May 2009
Bookkeeping- processing tenants monthly rent, invoices payments, reconciling accounts
Maintained accurate data entry for tenant accounts Drafting memo and/or making phone calls to tenants related to lease issues and preventative maintenance scheduling.
EDUCATION AND TRAINING
Family Development Credential
University of Connecticut Aug 2020
Contact this candidate