Customer Service Professional with 20 Years Experience
Resume:
Sarah Bartlett
Customer Service
Peabody, MA ****0
******************@*****.***
Professional Summary
I am a very dependable and hard worker, recently relocated to the area, and actively seeking employment ASAP. I am willing to learn any position available, and am able to work well both independently, and as a team. My background is in customer service, whether it be restaurant, retail, or call center. I have 20 years experience in the restaurant industry, however, so with that being said, I also understand that every company does things differently, and I AM WILLING TO LEARN YOUR WAY! Having done every type of service work from fast food, to banquet parties of 200 people, to being an associate manager for 2.5 years, I understand that “100% GUEST SATISFACTION” is the precedent to grow the business. I am ready to start as soon as possible, and MY AVAILABILITY IS OPEN/7 DAYS A WEEK. I don’t have a preference as to working days or nights, but I usually tend to mix it up a little bit. I can be reached anytime as well on my cell phone, at
857-***-****. I look forward to hopefully speaking with you soon! Regards,
Sarah Bartlett
Authorized to work in the US for any employer
Work Experience
Bartender/Server
Unos-Worcester, MA
August 2022 to April 2023
Take orders, serve drinks, keep bar area clean and stocked, suggestive sell, restock each shift. Server/Bartender
Hook & Reel-Worcester, MA
August 2020 to December 2022
• Handled a high volume of customers regularly
• Took orders
• Served food
• Checked on guests frequently
• Bussed tables
• Set up payments by POS
• Kept the restaurant clean and sanitary
Baker/Cashier/Server
Golden Corral-Killeen, TX
April 2018 to October 2019
Server, Line Attendant, Prep vegetables and fruits for the cold bar and keep it stocked and fresh, cook pastries for the bakery and keep bakery bar fresh and stocked. Server
Uno's Bar and Grill-Haverhill, MA
April 2019 to June 2019
Full service restaurant server.
Cashier/Customer Service
Dunkin' Donuts-Plaistow, NH
April 2019 to May 2019
Cashier as my 2nd job but there were too many scheduling conflicts between my main job and my 2nd job. Customer Service Representative
Teleperformance-Killeen, TX
September 2017 to February 2018
Customer service representative for Humana Medicare insurance. Took calls in a high volume call center. Answer questions, refer to necessary department, go over benefits, basically handle any form of customer service needed by the patron.
Banquet Server
DCU Center-Worcester, MA
February 2015 to January 2016
Set up for parties of 200-900 people. Serve parties. Clean up and reset rooms. Customer Service Associate
Cumberland Farms-Worcester, MA
August 2013 to December 2015
Overnight shift. Run drive thru overnight. Cook food orders. Clean and restock for store opening. Do cigarette and lottery counts. Make coffee continually and keep store clean. Debt Collection Specialist
Cambece Law Office-Beverly, MA
March 2012 to November 2012
Make outgoing calls and take incoming calls regarding collecting debts. Hourly plus commission. Associate Manager
Fazolli's Italian Restaurant-Temple, TX
January 2010 to January 2012
Open/Close restaurant, Do register counts, Do safe count, Make bank deposits, Do daily produce order, Do daily inventory, Prepare food for shift, Manage associates on shift, Make shift planners. Education
Spanish Interpretation (High school diploma)
Umass Boston
Advanced College Prep
Brockton High School
Skills
• Serving
• CSR
• Guest relations
• Wine knowledge
• Account management
• POS
• Greeting customers
• Clean workspace maintenance
• Quality standards in production
• Customer service
• Customer communication
• Cash register
• Inventory control
• Supervisor experience
• Appointment scheduling
• Retail sales
• Purchasing
• Managing hospitality teams
• Customer complaint resolution
• Server (10+ years)
• Retail math
• Mexican cuisine
• Management
• Store management
• Team motivation (leadership skill)
• Workplace health and safety regulatory compliance
• Report writing
• Sales
• Restaurant Management
• Customer Support
• Order taking
• Guest rapport building
• Sales transaction processing
• Crew management
• Associate Manager (3 years)
• Sanitation
• Order entry
• Computer operation
• Customer Care
• Dancing
• Telecommunication
• Customer inquiry handling
• Food preparation (10+ years)
• Plating
• Safe work practices
• Word processing
• Order fulfillment
• Writing skills
• Laundry
• Banquet Experience
• Payment processing in food service
• Floor cleaning
• Attention to detail
• Cocktail experience
• Food & beverage industry
• Math
• Training
• Phone communication
• Staff development
• Customer relationship building
• Food industry (10+ years)
• Fine dining experience
• Cleaning
• Cash management (10+ years)
• Processing cash transactions
• Payment processing
• Restaurant experience (10+ years)
• Computer skills
• Addressing dietary restrictions in food service
• Supervising experience
• Healthcare infection prevention and control expertise
• Product demos
• Hospitality
• Teamwork
• Medical records
• Phone etiquette (8 years)
• Fast casual experience
• Organizational skills
• Bartending
• POS systems
• Time management
• Host/Hostess
• Food service (10+ years)
• Microsoft Word
• Team development
• Customer Service (10+ years)
• Bar management
• Upselling
• Bilingual
• Communication skills (10+ years)
• Upselling/cross-selling
• Safety regulations
• Assistant manager experience (2 years)
• Retail industry sales team management
• Balancing end-of-day transactions
• Call Center
• Coffee Experience
• English (10+ years)
• Typing
• Spirits experience
• Spanish
• Employment & labor law
• Overseeing training
• Cash handling
• Maintaining an organized workspace
• Quality control operations
• Table management
• Computer literacy
• Record keeping
Languages
• English
• Multilingual
Certifications and Licenses
TABC
Food Handler Certification
ServSafe
September 2018 to September 2020
ServSafe Alcohol Certification
ServSafe Allergens Certification
ServSafe Food Handler Certification
TIPS
Additional Information
If given a chance I am a very fast learner and a hard worker. I strive to work for a company that pushes a team work environment. I am honest and trustworthy and can work well in any environment. I feel like im very qualified for the position! I can understand the reservations that you may have regarding my stability at this point in time, with my recent spotty work history, but I can explain that if willing to speak over the phone or in person. However, with all due respect, if every GM I meet with has the same concerns and is not willing to give me a chance to prove myself, I’m never going to have the work that I need in order to be stable in one area! Especially the North Shore. I want to be able to afford to be stable for my daughter. I KNOW my abilities as a server and the asset I am to ANY team! I put my last managers personal phone numbers there, and they WILL confirm all that I’m saying. I am a strong asset to any team with my experience and I am willing to learn the way that you want things done for your guests! Thank you for your time and consideration again! My number is 857-***-****. I DO Hope that you consider me to be a member of your team. Have a blessed day
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