Customer-Focused Team Leader with Quick Learning Ability
Resume:
Briauna ‘Berkley’
**** ********* ** #*, *** Vegas, NV 89102
****.*******@******.***
**Objective**
Friendly, adaptable, and eager to learn, seeking a position that fosters team collaboration, energetic support roles, and positive interactions. I am looking for a workplace that values a strong team environment, offers a healthy work-life balance, and allows me to contribute my positive attitude, excellent communication skills, and willingness to grow. Motivated to develop new skills, embrace challenges, and help create a welcoming atmosphere and environment in a fast-paced setting for customers and colleagues alike.
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**Education**
High School Diploma, 2010
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**Professional Experience**
**Telus** — Customer Service Manager
April 2023 – Present
- Led a team in delivering high-quality customer service, demonstrating leadership and adaptability in a dynamic environment.
- Developed training programs and coached staff, highlighting my commitment to continuous learning and improvement.
- Managed escalated issues with professionalism and problem-solving to enhance customer satisfaction.
**InTouch CX (formerly 247InTouch)** — Customer Service Representative August 2022 – March 2023
- Supported campaigns for Chegg and Warner Bros., quickly learning product details to assist customers effectively.
- Provided friendly, empathetic support, adapting communication style to meet diverse customer needs.
- Maintained a positive attitude even when managing challenging inquiries, demonstrating resilience.
**UEI Trade School** — Automotive Technician
November 2021 – August 2022
- Gained technical skills in automotive repair, showing my ability to learn new technical processes quickly and accurately.
- Embraced hands-on training and continuous learning in a technical environment.
**McDonald's** — Crew Member / Manager
Before age 18
- Managed shifts, trained new employees, and learned restaurant operations, demonstrating my quick learning and leadership potential.
- Adapted to varying responsibilities in a fast-paced environment, maintaining excellent customer service.
**McDonald's** — General Manager Trainee
April 2012 – September 2012
- Participated in leadership training, eager to acquire new skills in restaurant management and customer satisfaction.
**Other Experience**
- Adult entertainer/dancer/model (September 2012 – January 2016)
- Self-employed courier (January 2020 – Present)
- Stay-at-home Mom (periods between employment)
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**Skills**
- Strong willingness to learn and grow professionally
- Adaptable and open to new challenges
- Excellent interpersonal and communication skills
- Friendly and approachable demeanor with positive, energetic presence
- Vibrant and engaging personality that creates a welcoming atmosphere
- Strong non-verbal communication, including body language and facial expressions
- Empathetic and genuine connection with others, fostering trust and comfort
- Resilient and calm under pressure to maintain a pleasant environment
- Energized interaction style that enhances customer experience
- Adaptable energy to suit different environments and audience needs
- Customer service excellence and conflict resolution
- Team collaboration and leadership potential
- Quick learner, proactive, and eager to improve skills
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