Customer Service Leader with Team Focus

ADRIANA M RUZICH

***** ******** ******* ********, ******** 48036 (586) 612 - 8665 **************@*****.*** EMPLOYMENT

CUSTOMER SERVICE SUPERVISOR (SEPTEMBER 2022 – PRESENT) Kohl’s Department Stores Chesterfield Township, Michigan

• Demonstrating/coaching a friendly and professional customer service mindset

• Effectively leading team with integrity to accomplish weekly goals

• Training associates on best practices, reinforcing company policies and standards

• Maintain comprehensive knowledge of products and policies

• Assisting customers with product questions, returns, exchanges, and charge card payments

• Maintain a clean and organized front end, ensuring product displays are filled and clean

• Develop visual displays with brand standards and marketing objectives

• Opening/closing procedures, providing direction to associates CASHIER (OCTOBER 2014 – JANUARY 2016)

Kohl’s Department Stores Chesterfield Township, Michigan

• Efficiently processing customer transactions, cash handling, credit/debit/check payments

• Upselling/proactively solicit customers to sign up for Kohl’s Rewards and Kohl’s charge cards

• Maintain clean and organized workstations that align with company standards

• Counting down and closing cash registers at end of business day FUNDRAISING EVENT COORDINATOR (FEBRUARY 2006 – APRIL 2008) Habitat for Humanity Macomb County, Michigan

• Administrative/reception tasks

• Coordinating/directing fundraising events in the community

• Writing, editing, mailing monthly newsletters

• Building and maintaining strong relationships with donors

• Lead community volunteer groups on lot cleanups and house construction

• Scheduling appointments/assisting Executive Director CASHIER (MARCH – JUNE 2004)

Burger King Troy, Michigan

• Exceptional customer service

• Taking orders/processing payments accurately and efficiently

• Creating and maintaining a clean and safe work environment

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DELI CLERK (JULY 2003 – FEBRUARY 2004)

VG’s Sterling Heights, Michigan

• Run lunchmeat cut counter and hot case

• Food preparation in compliance with food safety standards

• Maintain hot food rotation and supply in stock counts EDUCATION

GENERAL EDUCATIONAL DEVELOPMENT DIPLOMA (SEPTEMBER 2007) Michigan Department of Labor and Economic Growth Lansing, Michigan SKILLS

• Effective communication in person and via phone/email

• Product knowledge

• Upselling techniques

• Conflict resolution/de-escalation

• Attention to detail

• Time management

• Ability to collaborate and lead a diverse term

• Able to self-manage and accomplish tasks with little or no supervision

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