Operations and HR Support Specialist with Marketing Experience
Resume:
Tara M Stevens ***********@*****.***
EXPERIENCE
Morley Companies
RVM - Disposition Coordinator
(July 2024 - February 2025)
Work with Automotive Dealers and customers assisting with the buyback process. In this role, it included facilitating payoff details with lien holders, ensuring dealers received packets with customer paperwork prior to appointments, imaged and validated documents.
Morley Companies
Human Resources-Reception
(June 2023 - July 2024)
Within this position there is a wide range of tasks and cross training opportunities including Onboarding,Talent Acquisition, associate status requirement reporting, detailing equipment returns and exchanges, and all roles incorporated within reception for a face paced company. A typical day would include using Workday, Microsoft Office, excel, PDF, Adobe, Teams, spreadsheets, checking in visitors, and predominantly using an Avaya phone system.
Fastway Convenient Store
Key Holder
(September 2022 - June 2023)
The focus was customer service, grocery and lottery cashier, preparing and balancing two registers, updating opening and closing paperwork, cash deposits, stocking / merchandising, sales reports, and inventory.
WNEM CBS Affiliate
Account Executive / Marketing
(April 2006 - March 2009)
● Reporting weekly, monthly, and annual budget/projections, special projects, determine integration for clients including giveaways, onsite promotions, as well as marketing analysis to maintain current and develop new business.
● Maintained company databases of prospective, current, and prior clients, with development proposals including all aspects (radio, internet, and current channel options), integral for growth.
● Collaborated with client, production, traffic, graphics, and marketing teams throughout project life cycles to increase productivity and revenue streams.
● Prepared billing and co-op within guidelines to maximize marketing allowance information for clients and offering financial recommendations. Mcleod USA
Billing Team Leader
(September 1998 - September 2005)
● Completed audits per identified timeframes and reported findings.
● Prepared monthly and quarterly internal and external financial reports.
● Collaborated with business partners to resolve, improve and implement solutions.
● Maintained accurate and complete billing system and process.
● Reviewed and posted daily payments.
● Maintained accurate payroll records and submitted data to the accounting department for processing.
● Resolved escalated complaints and answered questions regarding policies and procedures.
● Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
EDUCATION
Central Michigan University (May 1991)
-Computer Science
Saginaw Valley State University (January 1988)
-Business
ADDITIONAL INFORMATION
Throughout my career, I have worked in Account Management, Marketing, billing, staff training, customer service / relations, and specializing in problem solving, payroll, presentations/seminars, budget development, and detailed written / verbal communication.
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