Bilingual Customer Service Professional with Problem-Solving Skills
Resume:
RAMONA
ESCALANTE
***********@*****.***
Winter Haven, FL 33881
Dynamic and enthusiastic customer service professional with a proven track record of exceeding customer expectations. Known for maintaining composure in high-pressure situations and effectively reducing customer dissatisfaction through proactive acknowledgment, clear communication, and targeted solutions. Adept at identifying win-win outcomes that foster positive relationships while thriving in collaborative environments to enhance team performance and service delivery. Committed to creating exceptional experiences that drive customer loyalty and satisfaction.
PROFESSIONAL SUMMARY
SKILLS
Bilingual proficiency in Spanish
and English
•
• Customer service
• Problem-solving
• Microsoft Excel
• Inbound and outbound calling.
• Software troubleshooting.
Patience and good effective
communication.
•
• Call center experience
• Data entry proficiency
Winter Haven Senior High School
Winter Haven, FL
High School Diploma
EDUCATION
Treering Corporation - Bilingual CSR
San Mateo, CA • 10/2020 - 10/2025
Gideon Toal Management Services - Customer Service Associate Orlando, FL • 05/2019 - 08/2020
Boost Mobile - Sales Representative
Winter Haven, FL • 11/2017 - 01/2018
Orlando Welcome Center - Timeshare Sales Representative Orlando, FL • 06/2017 - 09/2017
WORK HISTORY
Promoted brand loyalty through excellent rapport-building techniques when communicating with customers from diverse backgrounds.
•
Streamlined communication for non-English speaking customers, offering seamless assistance and support.
•
Participated in ongoing training sessions to stay current on industry trends and developments, ensuring optimal performance as a Bilingual CSR.
•
Maintained thorough knowledge of company policies, procedures, and offerings to confidently address questions from diverse clientele in both languages.
•
Had one on one meetings with customers who were new to using the site.
•
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
•
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
•
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
•
• Built client base and promoted products to new and existing clients. Handled various duties, including inventory oversight, cash control and daily opening and closing procedures for store.
•
Cultivated strong relationship with customers while fostering positive business image.
•
• Contacted owners to monitor purchase satisfaction and discuss San Diego's Mexican Grill and Sport Bar - Waitress/Bartender Winter Haven, FL • 05/2016 - 06/2017
upcoming promotions.
Answered owner questions regarding use of properties and location amenities.
•
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
•
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
•
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
•
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
•
ACCOMPLISHMENTS
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
•
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
•
Spanish
Native or Bilingual
English
Native or Bilingual
LANGUAGES
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