Mental Health Clinician and Call Center Supervisor
Resume:
Thomas Dale Trammell, LMHP-S
Ringgold, VA
*.****.********@*****.***
Credentialed as a Licensed Mental Health Provider-Supervisee (LMHP-S), committed to upholding the cultural and ethical standards outlined in the NASW Code of Ethics. Dedicated to the advocacy, support, and empowerment of diverse populations through evidence-based, client-centered care. Professional Experience:
Mental Health Clinician, LMHP-S
Epic Health Partners-July 2025 to November 2025
Mental Health Clinician (licensed, LMHP-S)
Epic Health Partners—July 2025 to November 2025
• Assessment & Diagnosis: Conduct evaluations using DSM to diagnose mental health conditions.
• Treatment Planning: Develop and implement individualized, goal-oriented treatment plans.
• Therapeutic Interventions: Provide psychotherapy, counseling, and skills training (e.g., CBT, DBT) for individuals, families, and groups.
• Crisis Management: Offer crisis intervention, suicide prevention, and risk assessment.
• Documentation: Maintain accurate, timely client records, progress notes, and reports.
• Collaboration: Work with other professionals (doctors, social workers) and connect clients with community resources
• Service Authorization: complete SAR and submit for approval for preauthorization’s, advocate for client’s treatment providing clinical needs, establishing service limits based in quarterly units, compliance, and payment assurance
Licensed Mental Health Counselor,
Life Support, LLC – January 2025 to July 2025
• Deliver immediate support and therapeutic interventions for individuals experiencing acute mental health crises.
• Conduct comprehensive crisis assessments to evaluate immediate needs, mental health emergencies, and risk of harm.
• Develop short-term intervention plans and coordinate referrals to appropriate mental health services.
• Provide crisis counseling to de-escalate situations and promote stabilization and safety.
• Collaborate with Managed Care Organizations (MCOs) to complete, submit, and manage client service authorizations and documentation.
Admission Clinician
Pyramid Healthcare – June 2024 to January 2025
Danville, VA (or correct location, if different)
• Conducted clinical screenings and level of care assessments utilizing LOCUS and/or ASAM criteria to determine appropriate treatment placement.
• Facilitated admissions into various levels of care and coordinated referrals to community resources and external agencies.
• Completed all required intake documentation, including NCTOPPS, service authorizations, PCPs, and crisis plans to support timely treatment initiation.
• Managed pre-certification and authorization processes with funding sources to ensure service eligibility.
• Collaborated with facility staff to support consistent program implementation and smooth client onboarding.
• Provided assessment services to referral sources such as county jails, juvenile justice centers, and forensic/mental health settings.
• Offered group therapy coordination and provided regional coverage for evaluation counselors as needed. Crisis/Community Stabilization Intake, LMHP-S (PRN) Resilient Health and Community Support – September 2023 to March 2024 Danville, VA (or accurate location if different)
• Supported Crisis and Community Stabilization services in a PRN capacity requiring LMHP-S licensure.
• Conducted clinical assessments and assigned DSM-5 diagnoses to guide treatment planning.
• Reviewed and approved all initial and comprehensive Individual Service Plans (ISPs) in compliance with clinical and regulatory standards.
• Contributed to care coordination and service authorization processes to support client stabilization and continuity of care.
Medical Social Worker, LMHP-S
Sentara Hospice of Halifax/Harrisonburg – April 2023 to September 2023 Halifax & Harrisonburg, VA
• Provided emotional and psychosocial support to terminally ill patients and their families to enhance quality of life during end-of-life care.
• Collaborated with interdisciplinary medical teams to coordinate treatments, services, and community resources tailored to each patient's needs.
• Assisted families in managing the emotional, financial, and logistical challenges associated with terminal illness and palliative care.
• Delivered grief counseling and bereavement support to family members, including individual sessions and group-based support.
• Advocated for patient autonomy and dignity while navigating complex care decisions and advanced directives.
Emergency Services Pre-Screener / Crisis Clinician Danville-Pittsylvania Community Services Board (DPCS) – June 2022 to February 2023 Danville, VA
• Conducted independent mental health evaluations for individuals in psychiatric crisis, including those under ECO/TDO consideration.
• Applied the Recovery Model in all interactions to promote dignity, autonomy, and person-centered care.
• Collaborated with individuals and multidisciplinary teams to identify the least restrictive, most appropriate treatment options.
• Provided crisis intervention, clinical recommendations, and referrals for hospitalization or community- based services.
• Pursued certification through the Department of Behavioral Health and Developmental Services
(DBHDS) for pre-screening authorization.
Crisis Stabilization Clinician, LMHP-S (PRN/Part-Time) Therapeutic Interventions, LLC – January 2022 to June 2022 Danville, VA
• Participated in Community Stabilization, Mental Health Skill Building, and Intensive In-Home services as a licensed supervisee.
• Completed clinical assessments with DSM-5 diagnostic formulation; jointly developed ISPs within 30- day timelines.
• Reviewed and approved all initial and comprehensive Individual Service Plans (ISPs) in compliance with regulatory standards.
• Provided supervision to clinical staff as outlined in service definitions; facilitated monthly clinical supervision across programs.
• Maintained ethical and professional conduct consistent with agency policies and licensure standards. Lead QMHP-A, Crisis Stabilization
EPIC Health Partners, LLC – June 2019 to January 2022 Danville, VA
• Provided 24/7 direct care and crisis stabilization services to individuals experiencing acute psychiatric crises, either in-home or in temporary therapeutic settings.
• Delivered care coordination and de-escalation support to promote stabilization and prevent hospitalization.
• Supported community integration through Mental Health Skill-Building services for adults with psychiatric and functional impairments.
• Promoted independence by providing life skills training, behavioral support, and structured interventions aligned with individual service plans.
Director of Social Services
Mulberry Creek / Blue Ridge Health and Rehab – June 2015 to June 2019 Martinsville, VA (or accurate location)
• Supervised a team of three social workers in a 250-bed long-term care facility, ensuring compliance with Medicaid/Medicare care planning and discharge protocols.
• Developed and implemented resident care plans, maintained documentation standards, and adhered to 48-hour discharge planning requirements.
• Coordinated behavioral health interventions, telehealth services, and interdisciplinary care planning using Microsoft Teams and electronic documentation systems.
• Facilitated quarterly family/resident meetings and monthly staff care plan reviews to ensure service quality and satisfaction.
• Built strong relationships with community partners to support discharge planning and continuity of care. Program Supervisor
All Care Family Services – September 2006 to June 2015 Danville, VA
• Conducted weekly clinical supervision and bi-weekly staff training sessions per Medicaid guidelines.
• Oversaw intensive in-home services, providing therapeutic interventions to children and adolescents at risk of removal from the home.
• Completed clinical assessments, treatment plans, and documentation in compliance with Medicaid and KEYPRO standards.
• Monitored service delivery, submitted timely progress reports to referral sources, and coordinated services under LCSW supervision.
Child Protective Services Worker
Pittsylvania County Department of Social Services – August 2000 to August 2006 Chatham, VA
• Conducted child abuse and neglect investigations, assessing safety, risk, and overall well-being of children and families.
• Worked closely with community and agency partners to develop family-centered interventions and case plans.
• Maintained integrity, transparency, and professionalism while supporting parents in strengthening their ability to protect and nurture their children.
• Advocated for safe environments and delivered trauma-informed support during crises and throughout ongoing services.
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Education
Doctor of Social Work (DSW) (In Progress)
Capella University — 2023–Present
Master of Social Work (MSW)
Capella University — 2019–2022
Bachelor of Social Work (BSW)
Virginia Commonwealth University — 1996–2000
Associate of Science in Criminal Justice
Danville Community College — 1993–199
Licensure & Certifications
• Licensed Mental Health Provider – Supervisee in Social Work, Virginia License #: 090******* Valid: 12/01/2023 – 01/27/2026
• Qualified Mental Health Professional – Adult (QMHP-A), Virginia License #: 073******* Valid: 04/10/2019 – 06/30/2022
• Pending License Endorsement to North Carolina
Expected Submission: March 2025/
Professional Skills
• Social Work & Case Management
• Crisis Intervention & Substance Use Counseling
• Dual Diagnosis & Behavioral Health Assessment
• Claims Management & Authorization Documentation
• Ethical Decision-Making & Cultural Competence
• Solution-Focused & Motivational Interviewing Approaches
• Root Cause Analysis & Change Management
• Client Relations & Interdisciplinary Collaboration
• Remote Work Proficiency
• Analytical Thinking & Attention to Detail
• Critical Thinking & Problem Solving
• Organizational & Time Management Skills
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