Project Operations Senior Leader

Alexander Wilkins

Washington, DC

410-***-**** *******.**@*****.*** www.linkedin.com/in/al-wilkins

Personal Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Core Skills

Efficiency improvement

Logistics management

Effective resource allocation

Collaborative project management

Effective stakeholder communication

Strategic campaign management

Analytical decision-making

Team management

Work History

10/2024 to Current

Planned Career Break

Self-employed – Washington, DC

Delivered short-term consulting support focused on process improvement, team alignment, and operational efficiency

Completed executive-level training in inclusive strategy, change leadership, and coaching

Led governance and recognition initiatives for alumni boards, increasing engagement and streamlining operations

Volunteered across 100+ shifts at the Smithsonian NMAAHC, enhancing public engagement and cultural interpretation

05/2022 to 09/2024

Senior Director, Research Advisory Services

EAB – Washington, DC

Built performance dashboards that increased team visibility and improved individual monthly performance by 20%.

Developed standard operating procedures to enhance efficiency across departments.

Streamlined project management efforts, tracking milestones and reporting progress to leadership.

Developed training materials to streamline onboarding for new employees.

Analyzed performance metrics to identify areas for improvement and achieve goals.

Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.

09/2018 to 04/2022

Senior Director, Partner Development Management

EAB – Washington, DC

Managed 8 cross-functional teams to develop and implement strategic initiatives enhancing operational efficiency.

Guided departmental alignment with business strategy, enhancing delivery timelines and program impact.

Mentored and developed emerging leaders, increasing internal promotion rates by 22%.

Optimized departmental budgets, reallocating resources to achieve a cost savings without sacrificing service quality.

01/2017 to 08/2018

Senior Director, Demand Management

EAB – Washington, DC

Led cross-functional teams to implement strategic initiatives, enhancing operational efficiency and team collaboration.

Developed and executed long-term business strategies, aligning departmental goals with overall organizational objectives.

Mentored 15 junior directors, fostering professional growth and ensuring alignment with best practices and company values.

Analyzed market trends to inform decision-making, driving innovation and competitive advantage in product offerings.

01/2016 to 12/2016

Director, Healthcare Technology Business Operation

Advisory Board Company – Washington, DC

Led cross-functional teams to develop strategic initiatives aligning with organizational goals.

Implemented process improvements enhancing operational efficiency and productivity across departments.

Developed and monitored key performance indicators to assess project success and drive accountability.

Mentored 60 junior staff, fostering professional growth and improving team dynamics.

07/2013 to 07/2015

Director, National and Strategic Accounts

Advisory Board – Washington, DC

Led cross-functional teams to develop and implement strategic initiatives aligning with organizational objectives.

Streamlined operational processes to enhance efficiency and reduce costs across multiple departments.

Analyzed business performance metrics to identify areas for improvement and drive data-informed decision-making.

Established key performance indicators to evaluate departmental success and guide strategic planning efforts.

Facilitated 36 stakeholder engagement sessions to gather feedback and align initiatives with customer needs and expectations.

Education

Bachelor of Science: Management, Anthropology

Gettysburg College - Gettysburg

Volunteer Work

09/2006 to Present Volunteer, Gettysburg College

Roles include Trustee, Alumni Board President, Regional Club Chair

02/2023 to Present Visitor Information Volunteer, National Museum of African American History and Culture

Welcome and orient visitors to the museum, serving as a frontline ambassador for the Smithsonian Institution and its mission to illuminate African American history and culture.

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