Customer Service Lead and Team Trainer

Larissa Fossella

North Easton, MA ***** ***************@*****.*** 508-***-****

Professional Summary

Customer service professional with strengths in communication, adaptability, and teamwork. Experienced in resolving customer concerns, meeting deadlines, and maintaining quality standards in fast-paced environments. Detail-oriented, organized, and committed to creating a positive customer experience.

Work Experience

Shift Supervisor

Hilliards Chocolates – North Easton, MA Aug 2024 – Present

• Supervise daily store operations and ensure adherence to company standards.

• Train and support team members to improve performance and service quality.

• Manage cash handling, register balancing, and daily reconciliations.

• Handle special orders, resolve customer issues, and ensure satisfaction.

• Arrange and package products with attention to presentation.

• Maintain inventory, monitor product freshness, and restock displays.

• Ensure cleanliness and sanitation in compliance with health regulations.

• Serve ice cream and assist with general food service duties.

Education

Oliver Ames High School – North Easton, MA

Graduated June 2024

Skills

• Customer Service

• Inventory & Cash Management

• Team Leadership & Training

• Hospitality & Food Service

• Experience with Children

• Autism Support & Care Experience

Contact this candidate