Customer Service veteran with 26+ years of experience

Dreamma Veasy

Joliet, IL *****

**********@*****.*** 779-***-****

Willing to Relocate Authorized to Work in the U.S.

Professional Summary

Customer Service Professional with over 26 years of experience providing exceptional support in remote and in-person environments. Skilled in call handling, dispatching, order processing, data entry, medical and technical support, and multi-chat communication systems. Recognized for resolving complex issues efficiently, maintaining high customer satisfaction, and collaborating effectively with cross-functional teams. A fast learner with excellent listening, problem-solving, and communication skills. Seeking to contribute to a forward-thinking organization in a customer service, chat, or technical support role.

Professional Experience

Voice & Chat Customer Service Representative

Inktel – Remote (USA) November 2022 – March 2025

• Managed up to three live chats simultaneously, efficiently processing orders and resolving concerns.

• Delivered exceptional customer service, including proactive callbacks for issue resolution.

• Handled order tracking, reshipments, and refund processing with high accuracy and empathy.

Customer Service Representative / Dispatcher / Chat Support

AMW – Joliet, IL October 2013 – June 2022

• Responded to customer inquiries, processed payments, and scheduled service appointments.

• Coordinated dispatch operations to ensure timely service delivery.

• Maintained detailed service and payment records in Microsoft Excel, supporting accurate reporting.

Patient Management / Front Desk Coordinator

Presence Villa – Joliet, IL April 2006 – October 2013

• Managed incoming calls and directed them to appropriate departments.

• Scheduled and updated patient appointments using internal scheduling systems.

• Supported facility operations including inventory control and activity coordination.

Customer Service Representative – Billing & Orders

LTD Commodities – Aurora, IL May 2001 – September 2006

• Processed customer orders, billing inquiries, and payments with precision and courtesy.

• Resolved complex customer issues regarding refunds and order discrepancies.

• Consistently exceeded quality and efficiency goals through effective multitasking.

Education

Some College Coursework – Business Marketing

Central Missouri State University (CMSU), Warrensburg, MO August 2003 – April 2005

High School Diploma

Joliet Township High School – Central Campus, Joliet, IL May 1998

Technical Skills

Microsoft Office Suite (Word, Excel, PowerPoint); Typing Speed: 75 WPM; Remote Work Experience (4+ years); Tech Support & Troubleshooting (5+ years); Complaint Resolution & Conflict Management; Data Entry & Record Keeping; Chat & Multichannel Support (3+ simultaneous chats); Microsoft Windows Server & Active Directory; Account Management & Dispatch Coordination; Strong Multitasking, Listening, and Communication Skills.

Languages

English: Fluent French: Fluent

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