Results-Driven Store Management Leader

DONALD L.H. MYERS

*** *********** **, ***********, ** 13361 315-***-**** **********@*****.***

Professional Summary

Dedicated and results-driven store management professional with over 15 years of experience in retail, restaurant, and service operations. Proven ability to lead teams, increase sales performance, and maintain operational excellence across multiple departments. Skilled in merchandising, inventory control, budgeting, payroll, and staff development. Strong background in customer service, loss prevention, and workplace safety compliance. Known for fostering efficient, customer-focused environments that boost profitability, productivity, and employee engagement.

Core Competencies

●Store Operations Management

●Team Leadership & Employee Training

●Customer Service Excellence

●Sales Growth & Merchandising

●Budgeting & Payroll Administration

●Inventory & Ordering Control

●Scheduling & Workforce Planning

●Health, Safety & Compliance

●Loss Prevention & Shrink Reduction

●Conflict Resolution & Employee Relations

●Process Improvement & Cost Control

●Performance Metrics & KPI Management

Professional Experience

Store Manager Dollar General [City, State] [Dates of Employment]

●Directed daily store operations, supervising [#] employees and ensuring compliance with company standards for safety, performance, and service.

●Hand-selected to revamp store locations, successfully bringing them to full company and industry standards.

●Increased store ranking from #16 to #4 in four months, driving improved sales and customer satisfaction.

●Oversaw payroll, scheduling, inventory management, and cash handling to ensure operational accuracy and accountability.

●Implemented merchandising and loss prevention strategies that enhanced profitability and reduced shrink.

●Promoted a positive workplace culture by resolving employee and customer concerns promptly and professionally.

●Recognized by district leadership for exceptional performance and team engagement.

Restaurant Manager Chesterfield’s Restaurant March 2003 –

●Oversee all restaurant operations, including staff supervision, scheduling, payroll, budgeting, and inventory management.

●Train and lead a team of [#] employees in food preparation, sanitation, and customer service standards to ensure consistent quality and efficiency.

●Opened and established new restaurant locations and played a key role in bringing existing sites up to company and regulatory standards.

●Implemented cost-control measures that reduced waste and improved profit margins.

●Maintain strict compliance with health, safety, and fire regulations, achieving excellent inspection results.

●Resolve customer complaints quickly and professionally, maintaining a high level of repeat business and positive customer feedback.

●Manage supplier relationships and procurement to maintain inventory accuracy, quality control, and cost efficiency.

●Recognized by ownership for exceptional leadership, operational consistency, and staff retention.

Education & Certifications

●Retail Management & Safety Compliance Training (Informal / Company Provided)

References

Available upon request

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