Remote Customer Service Coordinator with 30+ Years Experience

NEYSA PELLINEN-COHEN

Voluntown, CT *****

*************@*****.***

+1-860-***-****

Work Experience

Banker

Citizens-Plainfield, CT

December 2023 to November 2024

The banker role includes duties such as customer service, sales, opening of checking/savings, money market accounts, CD's, home equity lines of credit, student loans as well as monthly bank promotions. I assist clients with fraud, online banking and utilizing the Citizens mobile app. It is a fast paced environment with excellent customer service as a priority. I assist the clients both in the branch and over the telephone.

Life Insurance Agent

Senior Life Services-Vero Beach, FL

February 2021 to October 2023

The life insurance role included selling policies over the telephone using a CRM service. The warm leads were provided cost free provided you produced 30 hours of talk time per week. It was strictly commissioned based.

Beverage Server

Mohegan Sun-Uncasville, CT

August 1996 to October 2020

Serving beverages on the gaming floor. Very fast paced, customer facing position. Education

Wine and Spirit Education (Level 3 WSET)

Wine Spirit Education Trust, Johnson and Wales-Providence, RI September 2016 to January 2018

Business Administration (Associate's degree)

Three Rivers Community College-Norwich, CT

September 1996 to June 2004

Some college

Business (Associate in Science (AS))

Skills

• Filing (3 years)

• Kitchen experience

• Virtual client meetings

• Multi-line phone systems

• Live chat

• Microsoft Word

• Typing (10+ years)

• Microsoft Teams

• Writing skills

• Microsoft Outlook (1 year)

• Outbound calling

• Host/hostess experience

• Appointment scheduling

• Invoice processing

• English

• Front desk

• Merchandising

• Phone answering

• File organization

• Administrative experience - Administrative experience (3-5 years) (2 years)

• Restaurant experience (2 years)

• Clerical experience (3 years)

• Insurance Sales

• Marketing

• Faxing

• Data entry

• Financial concepts

• Office experience (3 years)

• Food preparation

• Greeting customers

• Customer inquiry handling

• Scanning

• Wine knowledge

• Fair Housing regulations

• Telemarketing

• Customer complaint resolution

• Food industry

• Hospitality

• Cold Calling

• CRM Software

• Lending

• Retail sales

• Customer service (10+ years)

• XCEL Solutions Life Insurance Training Course

• Banking

• Client services

• Serving (10+ years)

• Communication skills (10+ years)

• Phone etiquette (4 years)

• Accounting software

• Analysis skills

• Accounting (3 years)

• Microsoft Outlook Calendar

• Confidential information handling

• Microsoft Excel

• QuickBooks

• Bussing (10+ years)

• Customer support

• Relationship Management

• Meeting scheduling

• Mail processing

• Phone inquiries

• Providing product information

• Interpersonal skills

• Microsoft Office (1 year)

• Cash register

• Home health

• Upselling

• Salesforce

• Windows (3 years)

• Food service (2 years)

• Yardi

• Sales Support

• Organizational skills (10+ years)

• Computer literacy (3 years)

• Bartending

• Computer skills (10+ years)

• Cooking

• Time management (10+ years)

• Supervising experience

• Loan origination

• Word processing (3 years)

• Trained in the Forbes 5 Star service standard

• Anti-money laundering

• Cash Handling

• Account reconciliation

• Sales

• Microsoft Powerpoint

• Phone reception

• Photocopying

• Computer operation

• Calendar management

• Loan processing

• Administrative experience within finance industry

• Correspondence management

• Zoom

• Telecommunication

Languages

• Spanish

Certifications and Licenses

Insurance Producer License

Life & Health Insurance License

Driver's License

Contact this candidate