CNA with Strong Patient Care and Reliability

** ***** ***** *******, ************ *****

443-***-**** (cell)

******************@*****.***

Trinity Conaway

Objective

To acquire a challenging career with a solid company utilizing the opportunity to offer proven and developing skills within the company

Skills

Patient Care & Safety

Medical Terminology

Electronic Medical Records

Vital Signs & Patient Monitoring

Privacy / HIPAA Regulations

Patient Advocacy and Support

Excellent verbal and written communication skills

A patient listener who fully focuses on speakers

Organized and detailed orientated

Dependable and flexible

Genuinely enjoy helping people

Experience

October 2023 – Present Right at Home Westminster, Maryland

Certified Nursing Assistant

Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing

Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming

Complied with HIPAA standards in all patient documentation and interactions

Cleaned each patient's room by sanitizing surfaces, removing clutter and changing bed linens

August 2021 – May 2022 Quest Diagnostics Halethorpe, Maryland

Driver/Courier

Safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination while following all scan/documentation requirements

Responsible for operating company vehicle safely as well as maintaining specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature

Documented and provided appropriate client satisfaction information to Logistics Management

Communicated with LabCorp customers (office staff) in a polite professional manner

June 2021 – September 2023 Kim Smith’s Licensed Family Daycare Randallstown, Maryland

Child Care Assistant

Assists in watching and caring for children between the ages of 3 and 6

Observe and monitor children's play activities

Intermittently coordinate and conduct activity programs for children to help encourage children to problem solve and multi-task

Assist in housekeeping duties to ensure daycare area is clean and safe at all times

Prepare and serve lunches and snack

Bring behavioral and learning issues to the attention of daycare owner

July 2020 – August 2021 Instacart Owings Mills, Maryland

Food Delivery Driver

Full service shopper that handpick the ordered items for customers and deliver the order to them

Consistently received positive feedback and high star ratings from customers

Assisted customers with food selection, inquiries and order customization requests

Ensured orders were fulfilled accurately and to the highest standard of quality

December 2018 – August 2021 Food Lion Randallstown, Maryland

Cashier

Wrapped and placed purchased goods in bags.

Received and processed payments by cash, check and credit card.

Maintained a spotless checkout area I was responsible for.

Calculated money in my cash drawers at the beginning and the ending of shift to make sure that amounts were accurate and that there was sufficient change.

Promoted and monitored safe work practices and a safe work environment

Ensured compliance with company policies and procedures and support company’s mission, values, and standards of ethics and integrity

Maintained clean working environment by ensuring all items were returned to their rightful places

Provided high quality face to face customer interaction in a high pace high volume environment by greeting and assisting customers with purchases and product information.

Handled as well as solve over 50 customer queries daily

Customer Service

Answered customer’s questions and addressed problems and complaints via phone and in person

Continued to build customer confidence by actively listening to their concerns and providing appropriate feedback

Upheld effective relationships with peers and management

Handled customer complaints and resolved problems in a calm and effective manner

June 2020 – September 2020 Census Bureau Owings Mills, Maryland

Enumerator

Used excellent communication skills to gain the trust and put the interviewee at ease while explaining the process to persons being interviewed

Completed Enumerator Questionnaires (EQ's) and interviews of respondents or proxies in person or by telephone to determine the occupancy status of housing units as of Census Day

Conducted interviews with residents by following stringent guidelines and confidentiality laws while maintaining privacy of personal protected information via in person and phone

Compiled EQ's with accuracy standards while maintaining high production rates

February 2018 – March 2020 Donisia’s Sitting Service Parkville, Maryland

Dog Sitter / Kennel Attendant

Responsible for the upkeep of 6 – 8 dogs of all sizes at any given time

Assisted owner in cleaning and sanitizing dog yard, kennel cages and service areas

Practiced and reinforced training to improve obedience in large and small dogs allowing them to get along peacefully

Ensured the general care and well-being of canines through attention to feedings, exercise through daily walks, cleanliness and comfort in accordance with standards/client requests

Carried out directions and requests of the owners of the dog’s being dropped off

June 2018 – December 2018 Smashburger Owings Mills, Maryland

Cashier / Order Taker / Expediter

Calculated money in my cash drawers at the beginning and the ending of shift to make sure that amounts were accurate and that there was enough change

Expedited orders by bagging carryout orders and preparing dine in orders on trays and delivering to the customer’s tables

Responsible for ensuring customer satisfaction, resolving customer complaints, and addressing any questions or comments that customers have

Welcomed customers and solving their problems and queries to guarantee excellent customer satisfaction

Took customers' orders, assemble the orders in a fast, efficient manner to keep the order line down

Performed assigned workstation duties including making quality products, preparing ingredients and taking orders

Provided quality customer service through positive and professional interaction with customers by phone or in person

At the end of each shift cleaned the bathrooms, dining room, filled up condiment and napkin dispensers, and took out the trash

Education

2016 - 2020 New Town High School Owings Mills, Maryland

High School Diploma

General Studies

Certifications

2023 - 2023 Stein Academy Randallstown, Maryland

Certified Nursing Assistant Program

License #A00213180

First Aid & CPR (2023)

References

Available upon request

Contact this candidate