IT Manager

LADONNA MONTGOMERY

Rio Vista, TX 817-***-**** ********@*******.*** www.linkedin.com/in/ladonnamontgomery IT TECHNOLOGY MANAGER

IT INFRASTRUCTURE SYSTEM ADMINISTRATION PROCESS AUTOMATION END-USER SUPPORT PROJECT MANAGEMENT Results-driven IT professionals with demonstrated expertise in system administration, IT infrastructure management, and end- user support across dynamic, fast-paced environments. Adept at leading large-scale technology implementations, optimizing business processes through automation, and ensuring seamless collaboration across multi-site operations. Skilled in driving cost-effective solutions, enhancing operational efficiency, and delivering measurable improvements through strategic IT initiatives. Recognized for a proactive approach to problem-solving, effective stakeholder communication, and the ability to adapt to evolving technology landscapes.

Strategic IT Leadership: Successfully led technology transitions and enterprise-wide infrastructure upgrades, ensuring alignment with corporate growth strategies and achieving operational scalability across multiple regions.

Process Automation Expertise: Designed and implemented automation solutions that streamlined workflows, reduced manual workloads, and enhanced data accuracy, resulting in improved business agility and cost savings.

Customer-Centric Approach: Possessing a strong commitment to service excellence, customer advocacy, and cross- functional collaboration to align technology solutions with business objectives.

Cost Optimization & Efficiency: Identified and eliminated inefficiencies through thorough IT audits and vendor negotiations, achieving significant cost reductions while enhancing service performance and reliability.

Compliance & Security Focus: Ensured regulatory compliance and data security through proactive risk management strategies, secure data migration processes, and IT governance frameworks that protect sensitive business information. AREAS OF EXPERTISE

Service Desk Customer Advocacy Technical Support Performance Metrics Incident Management Compliance Data Migration Security Protocols Network Troubleshooting Vendor Management Training & Development Team Leadership Workflow Optimization Hardware Support Software Support IT Governance MS Teams SharePoint PROFESSIONAL EXPERIENCE

Stream Realty Partners, L.P. Dallas, TX April 2009 - November 2024 Project Manager/Liaison

Responsible for managing IT operations, technology rollouts, and process automation initiatives to support the company’s growth from 200 to 2K+ employees while ensuring optimal network performance and compliance.

• Led the transition from local drives to SharePoint and Skype to Microsoft Teams, managing data migration, user training, and change management to enhance collaboration and streamline workflows across offices

• Implemented Power Apps automation solutions to improve accounting and project tracking processes, reducing manual workload and increasing efficiency by enabling seamless approval workflows and real-time visibility

• Conducted IT audits during acquisitions, identifying inefficiencies, standardizing network infrastructure, and eliminating redundant services, which led to an annual savings of $30K by discontinuing unnecessary internet services

• Developed and delivered comprehensive training programs for SharePoint and Microsoft Teams adoption, facilitating a year-long rollout that ensured a smooth transition and increased user proficiency across all departments

• Established the company's first centralized IT help desk, researching and implementing a support system that improved response times, reduced downtime, and enhanced overall employee satisfaction with IT services LADONNA MONGOMERY PAGE 2

Williams Trew Real Estate Services Fort Worth, TX March 2007 - April 2009 IT Administrator

Managed IT infrastructure and provided technical support for users across the organization, ensuring the efficient operation of hardware, software, and network systems.

• Administered Microsoft Windows Server and Exchange 2003, monitoring system performance, addressing technical issues, and maintaining overall functionality to support business operations

• Provisioned and configured hardware, including desktops, laptops, Treos, iPhones, and printers, ensuring seamless deployment and operational readiness

• Diagnosed and resolved software compatibility issues across multiple operating systems, including Windows Vista, XP, and 2000, improving system performance and user experience

• Developed an onboarding process for new employees by standardizing domain associations, credential provisioning, and initial training, enhancing the efficiency of IT support operations

• Conducted firewall and backup monitoring to ensure data integrity, security compliance, and business continuity across the organization

EARLIER EXPERIENCE

SohoPros Fort Worth, TX

Personal Technician

Provided end-to-end IT support to small businesses and residential clients by configuring and maintaining LAN/DSL connectivity, diagnosing and resolving hardware and software issues, and optimizing email server performance. Spearheaded the installation and upgrade of critical systems, including GoodLink Server and Modus Mail Server, ensuring enhanced communication capabilities and operational efficiency. Consistently delivered high-quality service through after-hours support and personalized technology consultations, achieving high client satisfaction rates and driving long-term cost-effective IT solutions. SYSTEMS & TECHNOLOGY

Productivity & Collaboration Tools: Office 365 SharePoint Microsoft Teams Power Apps Cloud & Virtualization Technologies: Azure AD VMware ESX vSphere Client Networking & Security: TCP/IP Networking VPN Firewalls Active Directory Server & Systems Management: Windows Server ITSM Backup Exec Device & Print Management: Print Manager Plus GoodLink Server Modus Mail Server

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