Operations & Customer Service Leader
Resume:
Christina M. Hernandez
**************@*****.***
Phoenix, AZ 85040
Work Experience
Adecco Temp Agency
Team Lead with Target GCS) July 2023-Jan 2024
● Develop a strategy that the team members can use to better reach a project’s goal.
● Assign tasks to team members.
● Determine the completion timeline and monitor progress to keep the project on track and on schedule.
● Communicate clear instructions to team members.
● Manage the flow of day-to-day operations.
● Create and distribute reports and call qualities to update the company on the team’s progress. Randstad Staffing
Remote Customer Service Representative May 2020- Oct 2022
● Politely answer on average 50 inbound calls of recruitment prospects
● Dial out 30 outbound calls to generate customer interest in the company’s products or services
● Provide personalized customer service by responding to the needs of customers
● Document and report on customer feedback to improve the customer experience
● Manage and update customer databases with notes for each customer who is inquiring about open positions within the company.
My Dr Now
Intake Coordinator Oct 2016-Mar 2020
● Greeting patients, answering phones scheduling appointments
● • Updating and filing patients medical records
● • Filling out and updating/verifying insurance forms
● • Arranging for hospital admission and submitting referrals to various facilities
● Submit messages to provider's on patients behalf for specific medical inquiries •
● Assist and support patients taking medical and lab tests including x-rays and scanning.
Wells Faro Payroll Clerk Jan 2016 - Oct 2016
● Ensure that employee payroll processing is in compliance with federal and state laws
● Review payroll reports and timesheets for correctness before payroll transaction
● Assist in payroll accounting, transactions, reporting, stop payments and other operation
General Insurance
Customer Service Specialist (temp work) Mar 2015-Dec 2015
● Provide quotes for customers inquiring about auto insurance
● Collect payments, set up automatic debits, submit due date changes for policy holders
● Educate customers on insurance policies that would be the best fit for them
● Complete any changes a customer would need to their insurance policy, adding vehicles/drivers, verifying policies to court administrators
Isagenix International
Assist Representative Jun 2013-Feb 2015
● Assisting members/non members with placing orders, signing up new accounts
● Issued return authorization numbers for the returns department, tracked all packages for members
● Educated members on all/new products for sale, answered inquires about all products, placed orders for samples to be sent to members
● Calculated pricing for wholesale shipments for oversea's members
● Escalated calls from members who were irate about products or poor service they received from other team members.
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