Automotive Parts and Service Professional Expert
Resume:
Larry Brazell
Abilene Tx. *****
***********@*****.***
Personal Summary
I am an honorably discharged veteran of the United States Air Force. I have extensive experience in the Automotive Dealership field. During my tenure I have served in the capacity of a Service Adviser and a Warranty Administrator for both Honda and Toyota and as Parts Manager for Honda. I am very detail oriented, a self starter goal oriented, and a quick learner.
I have most recently worked as a remote Nissan Parts Analyst for the last three years assisting dealership personnel with their inquiries via phone, emails and chat. Skills
● Personnel and operational management.
● Inventory management.
● Data Analysis
● Proficient at navigating many software platforms. Some Examples below:
Google Workspace - Excel, Word, Outlook, and MS Teams
Dealer DMS software - CDK and Reynoids & Reynoids
CRM software - Salesforce
● Conflict resolution training.
● Highly organized
● Inbound / Outbound Phone Sales & customer services. Experience
November 8, 2022 to September 30, 2025
Ttec Inc. Remote. - Nissan Dealer Parts Information Center Assist Dealership personnel via phone, email and chat for the following: 2
● Assist with Parts catalog issues.
● Obtain ETA’s for backordered parts.
● Place or cancel parts orders for the dealers.
● Perform stock Checks at the Nissan Parts warehouses.
● Correspond with Nissan engineering on part design issues.
● Log all correspondence into case history.
January 2001 to August 2022
Lithia Honda of Abilene. Abilene Tx. - Parts Department Manager May 1998 to January 2001
Star Honda. Abilene Tx. - Parts Department Manager
● Control parts obsolescence.
● Oversee parts warranty retention.
● Establish, monitor and improve departmental processes.
● Forecasting parts needs and ordering parts to maintain optimal inventory levels.
● Pricing parts to maintain profitability.
● Ordering, receiving and returning parts according to department .
● Collaborating with service managers to ensure all parts are available for repair jobs
● Hiring, supervising and training parts department staff members
● Assisted in the Service department with oversight and writing service during the Service Managers absence.
February 1995 to May1997
Fred Hughes Toyota. Abilene Tx. - Service Adviser & Warranty Administrator January 1993 to February1995
Fred Hughes Honda. Abilene Tx. - Service Adviser & Warranty Administrator Service Adviser
● Greet customers and assess their service needs.
● Provide accurate estimates for service and repair costs.
● Schedule service appointments and follow up with customers as needed.
3
● Communicate with technicians to relay customer concerns and ensure effective service delivery.
● Maintain customer records and track the status of service requests.
● Address customer inquiries and resolve any issues related to service.
● Promote additional services and products to enhance customer experience.
● Process payments and manage service department billing. Warranty Administrator
● Obtain accurate information of the warranty repairs and labor times from the technician.
● Prepare and process warranty documentation according to manufacturer guidelines
● Submit claims quickly and efficiently
● Follow up with manufacturers to ensure claims are being processed properly
● Adjust and resubmit any denied claims to secure payment for warranty work
● Keep accurate inventory of ordered warranty parts and organize vendor paperwork
Education
August 2022 to September 2022
Kaplin University
Licensed in Accident, Life & Health
OEM Training Courses for Honda, Toyota and Nissan, both online and in person for Service Advising, Warranty Administration and Part Management. Life Pacific University
Ministerial License
Anson High School
High School Diploma
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