Production Support & IT Operations Specialist

Indupriya .K

Ph: +1-309-***-****

***********@*****.***

Summary

6+ years of experience of IT Experience in Production Support and Application Support.

Good knowledge on UNIX, Oracle (SQL), Shell Scripting & Splunk, As/400 and Mainframe Systems.

Worked on scheduling jobs using Crontab and Autosys..

Creating and resolving production ticket using ticketing tool.

Experience in managing 100+ servers (Production, Development & Testing server)

Extensively worked on various flavors of UNIX production support activities including various applications.

Participating and resolving the issues over the bridge calls.

Monitoring daily TOC calls and Monitoring Scrum calls.

Experience on preparing day-to-day, weekly and monthly work reports.

Having very good knowledge on Production/Application Support.

Resolving user/application issues and restoring services back into normal.

Good knowledge on production to COB server failover process.

Analyzing logs and applying quick fixes (hot-fix) to address user issues.

Having good knowledge in ITIL and following the incident management, change management, problem management flow for ticket solving.

Good understandable and analytical skills for analyzing the process of application and varied experience in Requirement analysis.

Taking corrective action (bug fixes/patches) and Root cause analysis.

Providing production support to the client on 24/7 schedule.

Good communication and relationship management skills and analyzing skills with a desire to learn and adapt to new technologies and tools for successful execution of projects..

Technical Skills

Software methodologies

SDLC,Waterfall, Rational Unified Process, Agile, Iterative methodologies

Databases

Oracle,SQL

Software Methodologies

SDLC, Waterfall, Agile, scrum

Operating Systems

Window 98/2000/XP/7/8/10, UNIX, Windows 7/8/10

Project Management/Business Modeling tools

MS Project, MS Access, MS Excel,power BI,Tabulu.

Other Tools

Sharepoint, ServiceNow

Testing Tools

Test Director, Quality Center, QTP

Languages

JavaScript,Python

ITIL

ITSM, ServiceNow

Web technologies

HTML, CSS

Company : Accentiqa Systems PVT Ltd.

Designation : Technical Support Engineer

Project : MarketZone Platinum

Organization : Data-axle

Client : Aetna, Bridgestone Retail Operaions, BOSCOV, TYC,TSC,RCI,WVO

MSC,Honeywell,Stagestore,SilverStar

Role : Technical Support Engineer

Responsibilities:

Proactively monitor Autosys Jobs and Looking into the Escalated Job Failures and long running jobs on Priority.

Working on around 500+ Linux and windows servers: including production, development & testing servers.

Resolving user as well as application issues and restoring services in real quick.

Work on ticketing based system according to ITIL process; wherein we get requests for Change Management, Incident Management, problem management and Standard Service requests.

Trained on validating logs to find technical error logs and for root cause.

Have gone through escalation procedure on TOC.

Providing support for Windows and Linux issues.

Having knowledge on Development and UAT and Production environments.

Have knowledge on editing technical documentation like confluences pages.

Involved in writing the SQL Queries.

Creating files, reading files and Updating file content on Linux.

Understand the process in handling escalated calls and providing level 1 Technical Support to end-users.

Willing to work in 24*7 environments.

Participating and resolving the issues over the bridge calls.

Monitoring daily TOC calls and Monitoring Scrum calls.

Having knowledge on Cisco VPN security systems .and VIP Access

Monitoring:

Acknowledging all critical and warn alerts on monitoring tools like TOP Dashboard, Talend and Workbench.

• Checking job status and servers health in a regular interval.

• Monitoring both application and production servers

Project : DataCenter Operations

Organization : Infogroup

Client : Aetna, Bridgestone Retail Operaions, BOSCOV, TYC,TSC,RCI,WVO

MSC,Honeywell,Stagestore,SilverStar

Role : Technical Support Engineer

Responsibilities:

• Proactively monitor Autosys Jobs and Looking into the Escalated Job Failures and long running jobs on Priority.

• Working on 6 AS/400 systems, mainframe systems.

• Preparing and working on Daily task sheet.

• Scheduling the jobs on As/400 and mainframe systems.

• Resolving user as well as application issues and restoring services in real quick.

• Work on ticketing based system according to ITIL process; wherein we get requests for Change Management, Incident Management, problem management and Standard Service requests.

• Trained on validating logs to find technical error logs and for root cause.

• Participating and resolving the issues over the bridge calls and turn over calls.

• Monitoring daily TOC calls and Monitoring Scrum calls.

Education:

Master of business administration S.V.University,Tirupati,India

Bachelor of computer application

S.V.University,Tirupati,India

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