Clinical Operations & Ophthalmic Care Manager
Resume:
Meghan Ogilvie
West Brookfield, MA *****
***********@***.***
Authorized to work in the US for any employer
Work Experience
Clinical Manager, Urgent Care
Emerson Hospital-Littleton, MA
Present
Oversee daily operations of 3 urgent care centers
Update schedule for all staff members
Properly staff all 3 locations 7 days a week
Run reports to analyze efficiency in centers
Obtaining prior authorizations through EPIC
Screen for member eligibility
Verify Medical insurance benefits and coverage
Monitor all progress with prior authorizations until a final determination is made Help patients schedule appointments for ongoing orders Patient Services Manager
Acton Medical Associates, PC
December 2022 to March 2024
Maintain all Internal Medicine Providers schedules Staff Main Campus Internal Medicine floors, including 3 satellite offices Obtain Prior Authorizations for Medical Imaging
Put together a weekly schedule for a team of 20
Answer incoming calls for same day and future appointments Schedule appointments as needed
Handle Patient complaints
Media Room Coordinator
Emerson Hospital-Concord, MA
June 2022 to December 2022
Lead Lasik Technician
Boston Vision-Brookline, MA
March 2022 to May 2022
• Build Patient Repour
• Work up Lasik Patients
• Order all Lasik supplies
• Manage a team and schedule accordingly to meet Lasik requirements
• Do all Lasik testing including vario, topography, AR, MR, IOP check
• Run FS Laser on Lasik Surgery days
• Assist Surgeon in handling all Lasik instruments off during Surgery
• Take payments for Lasik surgery
• Respond to patient emails in a timely manner
Ophthalmic Technician
TLC LASER EYE CENTERS-Waltham, MA
November 2021 to March 2022
• Build Patient Repour
• Work up Lasik Patients
• Do all Lasik testing including vario, topography, AR, MR, IOP check
• Run FS Laser on Lasik Surgery days
• Assist Surgeon in handling all Lasik instruments off during Surgery
• Take payments for Lasik surgery
• Respond to patient emails in a timely manner
Refractive Surgery and Marketing Coordinator
Balin Eye and Laser Center
July 2018 to March 2020
Logistics Coordinator
U.S Tsubaki-Westfield, MA
August 2017 to July 2018
-Create and maintain relationships with current and prospective customers
-Evaluate response times for orders/shipments
-Responsible for servicing in-house customer accounts including: Toyota, Honda, and Subaru
-Weekly phone updates with accounts to review response times and order requirements Business Development Specialist
Connecticut Business Systems-West Springfield, MA
March 2016 to August 2017
- Create and maintain relationships with current and prospective clients
- Hit monthly and yearly quota
- Create validations and proposals to suit customers' needs and wants
- Keep database current in SOARING
Quality Assurance Analyst
Associate Planner
Associate Account Manager
Education
Business Management & Marketing (Bachelor of Science degree in Business Management & Marketing)
Westfield State University-Westfield, MA
December 2014
Skills
• Social media management
• Medical office experience
• Paychex
• Intake
• Patient care (10+ years)
• Constant Contact (2 years)
• Word
• Interviewing
• Medical records
• Cash handling (10+ years)
• Maintaining patient confidentiality
• EMR/EHR
• Multitasking
• Health insurance information
• Appointment scheduling
• Customer service
• Email marketing
• Patient interaction
• HIPAA (2 years)
• Customer support (10+ years)
• Microsoft Outlook
• Clinical confidentiality policies
• Customer relationship management
• Electronic health records (EHR) management
• Health insurance pre-authorization requirements
• Clinic experience
• Time management
• Microsoft Excel
• CPT coding
• Medical referrals
• Medical terminology
• Patient demographics
• Windows
• Epic
• Food service
• Marketing
• Retail sales (3 years)
• Team management
• Organizational skills
• Health insurance verification via online portal
• Insurance verification - Insurance verification experience (3-5 years)
• Communication skills
• Merchandising
• Email Marketing
• Publisher
• Social Media Management
• Management
• Office management
• Sales
• HIPAA
• OR experience
• Supervising experience
• Physician consultations
• Office Management
• Hospital experience
• Zoom
• Ophthalmology
• Healthcare management (2 years)
• Healthcare provider information
• ICD coding
• Health insurance verification via phone
• Multi-line phone systems
• Typing
• Microsoft Word
• Healthcare administration (8 years)
• Front desk
• Social Media
• Microsoft office
• Healthcare management
• Ophthalmology Experience
• Clerical experience
• Achieving HIPAA compliance
• Office experience
• Business Management
• Problem-solving
• Medical office management
• Managed care
• ICD-10
• Computer operation
• Sap
• Digital Marketing
• eClinicalWorks (2 years)
• Management experience within healthcare industry (3 years)
• Presentation skills
• Meditech
• ADP
• Insurance prior authorization
• Restaurant experience
• Team player
• Patient service (5 years)
• Microsoft Access
• Attention to detail
• Leadership
• Computer literacy
• Powerpoint
• Excel
• Collaborate with healthcare professionals
• Microsoft Teams
• EMR systems
• Call center experience
• Health insurance authorizations
• Surgery
• Filing
• Cash register
• Payroll
• Payroll processing - Payroll processing experience (1-2 years)
• Phone etiquette
• Health insurance verification via payer websites
• Urgent care center experience
• Health insurance verification via real-time eligibility check
• Triage
• Microsoft Office
Certifications and Licenses
BLS Certification
First Aid Certification
Class D
CPR Certification
Additional Information
Skills:
• Experienced in growing sales and maintaining strong customer relationships
• Proficient in Microsoft Office software including, Word, ACT, Centricity, SAP, Excel, Publisher, and PowerPoint
• Exceptionally adept at being a team player always maintaining a positive and professional attitude
• Strong communication and problem-solving skills in a fast-paced environment
• Strong organizational skills
Contact this candidate