Crisis Intervention Specialist MSW Candidate

ALYSSA JACKSON

Indiana

*********************@*****.***

OVERVIEW

Empathetic, perceptive crisis services professional with extensive experience responding to high pressure situations. Adept in collaborating with multidisciplinary teams. Proficient in suicide/homicide risk assessment, active listening, deescalation, and support for individuals/families facing acute mental health, substance abuse, and trauma-related crises. Proven ability in maintaining composure, confidentiality, and professionalism in crisis scenarios. Committed to promoting resilience, dignity, and recovery for vulnerable populations.

WORK EXPERIENCE

Mental Health America of Indiana – 988 Suicide and Crisis Lifeline November 2023 – Present

Supervisor

Communicating with crisis specialists to provide support in real time while they manage escalated crisis situations.

Provide ongoing support, coaching, and training for crisis specialists to ensure callers receive quality care.

Collaborating with crisis specialists one on one and in a group setting to implement team building, encourage self-care, and to support staff wellbeing and resilience.

Demonstrating the ability to multi-task while supporting crisis specialists, completing administrative duties, and connecting with callers as needed

Conducting quality assurance reviews of calls using live monitoring and audits to assess compliance, communication style, and caller safety; provided coaching where needed.

Monitoring key performance metrics.

Mental Health America of Indiana - Be Well Crisis Helpline August 2022 – November 2023

Crisis Specialist / Shift Coordinator / Supervisor

Maintained a high level of ethical conduct regarding confidentiality while providing individualized crisis intervention to a diverse population of callers.

Provided emotional support and community resources to individuals as needed.

Conducted suicide risk assessments using the Columbia Suicide Severity Rating Scale.

Collaborated with callers to develop safety plans to minimize risks while identifying formal and informal supports, coping skills, and functional strengths.

Accurately and efficiently completed case notes summarizing calls and resources provided.

Collaborated with crisis specialists to provide support in real time for callers experiencing a mental health crisis

Conducted group and one on one meetings with team to participate in team building, professional development, and ongoing training

Maintained open communication with crisis specialists, ensured policies were implemented, and that calls remained confidential

The Villages of Indiana June 2018-June 2021

Therapeutic Foster Care Case Manager

Assisted foster families with resources and support needed while helping maintain placement of children in their foster care placement.

Conducted interviews with children, foster families, and other professionals to assess safety.

Effectively conducted field visits to ensure child safety.

Collaborated with members of a treatment team to ensure resources and services are in placement for children in care.

Responsible for completing treatment plans, CANS assessments, and detailed case notes.

Indiana Department of Child Services January 2016-June 2018

Family Case Manager

Maintained a high level of ethical conduct regarding confidentiality and professional stature.

Collaborated with various departments and independent agencies to ensure child safety.

Assisted families with accessing needed resources to aid in securing permanency for children.

Conducted interviews with children, family members, and other child care professionals to assess child safety.

Effectively conducted field visits to perform assessments on allegations of child abuse or neglect.

Coordinated with staff, family members, and service providers to evaluate safety interventions to reduce risks for children and prevent the risk of future abuse or neglect.

Responsible for filing petitions, court reports, and testifying in legal proceedings.

Celadon Trucking September 2014-January 2016

Operations Analyst

Efficiently managed 40+ drivers to ensure deadlines were met and exceeded customer expectations.

Monitored specific load types, such as high value loads, for potential security threats.

Consistently focused on driver retention by enhancing driver satisfaction and implementing improved policies and procedures.

Planned and coordinated shipments to maximize fleet productivity to achieve monthly goals.

Build rapport with drivers, customer service, and planners through honesty and communication.

Finish Line, Inc. March 2012-August 2014

Customer Care/Digital Team Agent

Responsible for digital customer communications.

Provided exceptional customer service, answering a combination of 100+ calls/emails/chats daily.

Responded to Social Media customer interactions via Facebook, Twitter and Shoutlet.

Consistently met and exceeded daily and monthly quality targets.

Unwavering commitment to customer service with the ability to build productive relationships, resolve complex issues, and win customer loyalty.

Assisted with coaching new hires on customer service practices and use of equipment.

Managed a high volume of workload and consistently met performance benchmarks in all areas.

Responded to escalated calls, listened attentively to issues, researched circumstances, made effective decisions that ensured customer satisfaction.

EDUCATION

May 2013 Bachelor of Science Indiana University-Purdue University-Indianapolis

August 2024 – Present Master of Social Work Indiana Wesleyan University

ADDITIONAL SKILLS AND CERTIFICATIONS

Proficient computer skills in multiple software’s

Organized and detail-oriented

Communicates effectively in verbal and written formats

Creative problem solver

Contact this candidate