CNA/PCT with Administrative Support Experience

Nevaeh Case

Kissimmee, FL 517-***-**** ************@*******.***

Professional Summary

Dedicated and compassionate Certified Nursing Assistant (CNA) and Patient Care Technician (PCT) with extensive experience in hospital and clinical settings. Skilled in patient care, administrative support, and effective communication with healthcare teams. Known for maintaining professionalism, accuracy, and empathy in fast-paced environments.

Experience

HCA Poinciana Hospital – Poinciana, FL

Unit Secretary March 2025 – October 2025

- Maintain, update, and organize patient medical records and documentation.

- Answer phone calls, greet patients and visitors, and relay communication between staff and departments.

- Perform administrative duties such as typing, filing, and scheduling.

- Order and manage office and medical supplies.

- Assist with patient admissions, discharges, and transfers.

- Provide patients with information and care instructions.

HCA Poinciana Hospital – Poinciana, FL

Patient Care Technician (PCT) December 2023 – October 2025

- Record and chart patient vitals and daily activities in electronic systems.

- Assist patients with activities of daily living, including hygiene, mobility, and nutrition.

- Monitor patient conditions and promptly report changes to nurses.

- Support nurses and physicians in providing quality patient care.

- Ensure a clean, safe, and comfortable environment for patients.

HCA Poinciana Hospital – Poinciana, FL

Patient Safety Attendant June 2023 – October 2025

- Observe and monitor patients at risk of self-harm or injury.

- Chart behavioral observations accurately and notify nurses of any changes.

- Provide comfort, companionship, and emotional support to patients.

- Maintain safety protocols and contribute to a secure care environment.

Plato’s Closet – Kissimmee, FL

Store Associate November 2024 – Present

- Deliver excellent customer service and assist customers with purchases.

- Handle sales transactions and operate POS systems accurately.

- Price, ticket, and restock merchandise per store guidelines.

- Maintain organized displays and assist with inventory control.

7-Eleven – Orlando, FL

Store Clerk October 2023 – December 2023

- Handled cash transactions and balanced registers at shift end.

- Restocked merchandise and maintained store cleanliness.

- Provided friendly and efficient customer service.

Florida Memorial University – Miami-Dade, FL

Information/Game Room Attendant February 2023 – May 2023

- Checked out equipment and monitored facility usage.

- Provided information and assistance to guests.

- Resolved complaints and maintained an organized, clean environment.

Bob Evans – Kissimmee, FL

Hostess March 2021 – January 2022

- Greeted guests, managed seating charts, and estimated wait times.

- Escorted customers to dining areas and ensured excellent service.

- Assisted in maintaining an orderly flow during peak hours.

Education

Valencia College – Orlando, FL

Associate Degree in Nursing (In Progress)

GPA: 3.5

Florida Memorial University – Miami-Dade, FL

Major: Biology (Pre-Nursing) Minor: Sociology August 2022 – May 2023

Haines City High School – Haines City, FL

High School Diploma Graduated April 2022

GPA: 3.5 (Unweighted)

AP Courses: English, U.S. History, 3-D Art/Ceramics

Sports: Track & Field, Basketball

Skills

- Electronic Health Record (EHR) management

- Patient charting & documentation

- Collaboration with nurses & physicians

- Microsoft Word & PowerPoint proficiency

- Leadership & communication

- Organization & multitasking

- Customer service & problem-solving

- POS system operation & retail experience

- Ability to lift up to 40 lbs and stand for long periods

Certifications

Certified Nursing Assistant (CNA)

CPR Certified

Crisis Prevention Intervention (CPI)

Awards & Honors

Graduated with High Honors

National Honor Society Member

Voted “Best in 3-D Ceramics”

Languages

English: Fluent

Spanish: Beginner

Japanese: Beginner

Contact this candidate