Remote Customer Support Specialist with 3+ Years Experience

Eduvie Victory

California, USA +*** 907-***-**** ********@*****.*** Available for Remote Work

Professional Summary

Dedicated and customer-focused support specialist with 3+ years of experience delivering top-notch service in high-volume environments. Skilled in resolving customer concerns, managing support tickets, and using CRM platforms to maintain satisfaction and loyalty. Proficient in remote tools like Zendesk, Slack, Zoom, and Google Workspace. Ready to bring strong communication and problem-solving skills to a remote support team.

Professional Experience

Customer Support Specialist

Med Empire — Remote Jan 2022 – Apr 2024

- Resolved customer issues across email, chat, and phone with 95% satisfaction rating.

- Managed over 50 tickets per day using Zendesk and HubSpot CRM.

- Assisted with on boarding of new support agents and updated FAQ documentation.

- Collaborated with product and technical teams to escalate and solve critical bugs.

Customer Service Representative

Global Tech Solutions — Remote Feb 2020 – Dec 2021

- Provided real-time customer support for B2B SaaS clients via chat and email.

- Reduced ticket resolution time by 30% by implementing a new tag and priority system.

- Maintained detailed logs of customer interactions and feedback.

- Participated in weekly team syncs via Zoom and Asana.

Skills

Customer Support Live Chat Email & Phone Support

CRM Tools: Zendesk, HubSpot, Freshdesk

Remote Collaboration: Slack, Zoom, Google Meet

Ticket Management Knowledge Base Creation

Problem Solving Conflict Resolution Typing 60 WPM

Education

Bowen University, Nigeria

Diploma in Business Communication — Graduated 2021

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