Operations-Driven Office & Sales Professional

Steven Lee

***************@*****.*** +1-202-***-**** Philadelphia, PA 19104

Professional Summary

Results-driven professional with expertise in office management, sales, and customer service. Proven track record in optimizing operations, leading teams, and enhancing client relationships across diverse industries.

Work Experience

Office Manager AtScale LLC – Philadelphia, PA July 2024 - November 2024 (Contract)

● Managed daily operations across multiple office locations, ensuring efficiency and scalability.

● Supervised facilities maintenance, vendor contracts, and compliance with safety regulations.

● Coordinated onboarding processes and facilitated communication between departments.

● Administered budgets for office supplies and services, identifying cost-saving opportunities.

● Led a team of administrative staff, providing training and guidance on operational procedures. Account Executive PLS Logistics Services – Philadelphia, PA November 2022 - October 2023

● Provided comprehensive freight shipping solutions to customers nationwide, offering 24/7 support.

● Developed and maintained a robust client portfolio by engaging with owner-operators.

● Negotiated competitive pricing to secure and close transportation deals. Customer Care Representative PNC Bank – Remote September 2021 - November 2022

● Achieved call time objectives by efficiently assisting clients with account inquiries and maintenance.

● Resolved disputes and escalated issues in compliance with bank policies.

● Directed clients to appropriate departments to streamline issue resolution. L2 Instructor / Coach iFLY Indoor Skydiving – King of Prussia, PA & Gaithersburg, MD July 2020

- August 2021

● Conducted engaging pre-flight training sessions, ensuring participant safety.

● Audited facility operations and upheld safety standards across various locations.

● Led sales initiatives, achieving top instructor status from March to June 2022. Product Specialist & Car Salesman Chapman Nissan – Philadelphia, PA January 2019 - January 2020

● Demonstrated vehicle features aligned with client needs and preferences.

● Facilitated sales processes, including credit evaluations and loan approvals.

● Collaborated with financial institutions to secure favorable financing terms for clients. City Year AmeriCorps Member City Year – Philadelphia, PA August 2016 - On going

● Mentored 25 at-risk seventh graders, focusing on academic improvement and personal development.

● Collaborated with educators to monitor and support student progress.

● Engaged in community service initiatives to promote civic involvement. Education

Community College of Philadelphia – Philadelphia, PA September 2017 Montgomery County Community College – Blue Bell, PA September 2015 Mercyhurst University – Erie, PA September 2014

Skills

Office & Facilities Management; Budgeting & Expense Control; Sales & Negotiation; Customer Service & Account Management; Risk Management & Compliance; Team Leadership & Development; Microsoft Office Suite (Word, Excel, PowerPoint, Teams); Salesforce & Data Entry; Time Management & Organizational Skills; B2B Sales & Pricing Strategies Certifications & Licenses

CPR Certification; First Aid Certification; Driver’s License

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